Vitals: Tutto‑in‑Un Marketing
Soddisfa i massimi standard di qualità di Shopify in termini di velocità, facilità d’uso e utilità per i merchant
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Good customer service,reply so soon,thank you John Seth S. Fix the problem so soon. but some function is too limited, please deep dig it
We do experience a lot of troubles with the "free gift" part. This does not go smooth at all. But the service of Kliphord D. is amazing! Super fast for adjusting designs on the our webshop. Thank you for your service!
Support was not helpful. Refused to process a refund claiming that their refund system is down. I contacted shopify and they told me that isn't true. The app owner can process a refund at anytime.
Hi there,
We would like to clarify this feedback, as it is surely a misunderstanding. We never refuse processing of legitimate refunds and we do have a generous 30-day money back policy, no questions asked.
However, last month Shopify updated the permission system that controls who can issue refunds, which led to an increase in turnaround time. We've already started a conversation with Shopify on this matter, to find a better solution.
We hope that you can see the status of the refund request on the emails that we have sent, together with a more detailed explanation of this unusual situation.
I mean this app is top-notch and it really is EVERYTHING you need to make more conversions happen in one place! Not only that but the staff is super helpful! I recommend it wholeheartedly, it is so worth it!
Really good app or 40+ apps in one app what makes it just good =). We use already +20 of those so we recommend this app.
I rarely write reviews, but my experience with Vitals has compelled me to share my ordeal. To say I'm disappointed would be an understatement. I installed the Vitals app hoping to streamline my store's operations and enhance its features. Instead, I was met with a series of unfortunate events that have left me frustrated and regretful.
Firstly, after integrating the app, my store started experiencing glitches. Product images wouldn't load, the checkout process became a maze for my customers, and the site's speed dropped dramatically. It was as if I had unknowingly invited a digital tornado into my store.
But what truly added salt to the wound was their customer service. I reached out, hoping for a swift resolution, but was met with delayed responses and generic troubleshooting steps that seemed like they were pulled straight out of a beginner's manual. It was evident that their support team was either ill-equipped or simply indifferent to my plight.
After multiple back-and-forths, not only was my issue unresolved, but I also felt like I was being blamed for the problems their app introduced. The final straw was when they stopped responding altogether, leaving me to fend for myself.
I've since had to hire an external developer to fix the mess and restore my store to its former glory. The financial and time costs have been significant, not to mention the lost sales and frustrated customers.
In summary, if you value your store's functionality and your peace of mind, I'd strongly advise looking elsewhere. The Vitals app might promise an "all-in-one" solution, but in my experience, it delivered an "all-in-none" outcome.
5/5 customer service! Its just perfect! whenever you ask them something, there is always a chance to answer you within 1 hour and when they are available, they take their time to make sure all you need is fulfilled!
Excellent app and fast, friendly customer service. I strongly recommend this app and all its capabilities.
Installed it for 1 feature then love it and uninstalled almost 4 apps. 1 feature is having a little issue or may be i am unable to understand how to do it. but over all it's a free app I love it. I really does.
I am surprised and thankful to vitals team, they are doing a great job. I posted about limited reviews they increased my limit. even I am a free user. Wow. it's amazing. I wonder they could include any seo settings also
The response of team was amazingly quick. I am lovin It.
Best app I ever installed. Worth the money and smart integration to Shopify! Some apps are better than the original ones. Excellent Customer Service, they do things fast and they are pretty cool. Hope they will integrate others apps. I will implement it in my other shops asap