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Horrible, even after uninstalling the app it continues to appear on my website, I do not recommend it.
Kelly here from ViVA Reviews. Really Sorry you had an issue with removing our app.
What you note is actually not an app uninstall issue, but related to browser caching. If you simply clear your cache, you will see that our widget will gone.
Any new visitors to your store will not see our app once uninstalled and what you are seeing is simply browser caching intended to speed up website loading.
Feel free to reach out to us again either through live chat or at info@vivareviews.com and we can guide you on how to clear your cache if you are not familiar with the process. Look forward to hearing from you.
Kelly
ViVA Reviews Customer Success
L'onglet des clients pour ecrire leurs avis est en anglais comment je peux faire pour que ça soit en français s'il vous plaît? Merci infiniment
Hi, Melanie here from the ViVA Reviews Customer Success Team. Thank you for your message regarding Language support. This capability is available in Left Menu > Settings > Language Settings. There you can customize every word used in the app!
We always welcome feedback and actively add features based on customer request. if you have any questions don't hesitate to reach out to us at anytime via our 24/7 live chat or our emails info@vivareviews.com
Regards,
Melanie
ViVA Reviews - Customer Success
Looks good and works well. I wanted to remove a review completely from a product and could not find the option to do this in the imported list, so had to delete the app to remove the review from my site, where do I find the option to remove a review? I've reinstalled the app and the review I wanted to remove is still listed as active.
Thank you for installing the app and for the nice words!
This is how you can remove a review. In the products list, Click [View] button. This will open up a page showing all the reviews for that product. on the left you will see a column labeled "status". Here you can toggle any review on or off allowing you to only keep the reviews you want.
Hope that helps!
Hello, This is Kelly from The ViVA Reviews Customer Success Team. Thank you for the 5 stars! We truly appreciate your support!
If you have any questions don't hesitate to reach out to us at anytime via our 24/7 live chat or our emails info@vivareviews.com
Regards,
Kelly
ViVA Reviews - Customer Success Team
Hello, This is Kelly from The ViVA Reviews Customer Success Team. Thanks for taking the time to share your feedback about ViVA Reviews. We are truly honored to have earned your trust and loyalty. Please know that we're always here to provide you with the best service possible.
If you have any questions don't hesitate to reach out to us at anytime via our 24/7 live chat or our emails info@vivareviews.com
Regards,
Kelly
ViVA Reviews - Customer Success Team