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Product loading is slow， Maybe because my product is too much，Loaded for 20 minutes, has not finished loading
HI there,
Larger product catalogs do take longer to load. However, we've improved this significantly and a store with 10,000+ products can now, in most cases, complete the sync within 5-10 minutes.
Thank you.
A
Great app, too bad you can't remove their table of contents. It's ugly as hell so I uninstalled. Other than that, it works great.
We are sorry that you uninstalled and that we couldn't provide you options to customize your offer table earlier. With our future release, we promise to incorporate more flexibility with the tables.
We also provide CSS and JS blocks for advanced design customization. In case If you still want our help, reach out once more and we'll try one more time to make it happen.
Installed this and tried to get it working for quite awhile. Read through other reviews to finally find out that it doesn't work with Narrative.
Hi there,
Very sorry to hear your review. Our app works with every theme. There are cases like with Narrative that require some customization work. Our team is available for free to help get this resolved.
We hope you'll reconsider, give us a chance to prove our app's quality and join the 1000s of happy customers that have nothing but good things to say. We are continually trying to improve the app and what it can do and your feedback is always welcome.
Hope you'll revise or delete the review after following up on the above requests.
Thank you.
I just installed this app and boom already it has altered my webpages. My featured collections, my related items display and all the items do not line up correctly when viewing a section. I deleted the app yet this problem remains. Sent a ticket in for them to fix this. UPDATE: Hulk has responded quickly to my issues. And then within 24 hours they have "repaired" and or put back and taken care of the issues that arose on my site. I give them a thumbs up for quickly taking care of the issues and they have left the door open for me should anything else look askew. I will consider them in the future and consider their other apps.
Thank you for updating your review. We are glad we could provide you emergency support. Let us know if we could do anything else to get 5-stars from you :)
Slowed my website down significantly and discount did not work. Also blocked Paypal Express option from being displayed.
Hi there,
We aren't sure why the site slowed down as it shouldn't. If you still require help to rectify this situation, please reach out to us and we are happy to help free of charge.
Thank you.
I tried this app to try and get multiple % based discounts on my products. Doesn't work tested it multiple times.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
DOES NOT WORK. 5 STAR REVIEWS ARE FAKE. SUPPORT DO NOT UNDERSTAND YOU WHEN YOU ASK THEM TO HELP. DO NOT DOWNLOAD
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Excellent job! They are very quick to respond
They have an excellent technical support service, 100% is recommended
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
My add to cart button doesn't work after i install this app and still not working
We will take less than 10 minutes to resolve this issue. There's one particular snippet which is missing from your store. Please get in touch with us, our team will do the needful.
Thank you
This is a great app. Easy to use. Really help to improve our shop conversion rate. Highly recommended.
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. Please let us know if we can help with anything ever!