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We had a couple minor issues with our template and the team at hulk was very responsive in helping us getting everything working properly. We have several hulk apps and they are really amazing to work with all around. I must also add that the issues we had were not from this app directly it was from our template and HULK did not have to help but they stepped up when the template company would not
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We really appreciate the kind words about our products and support. :-)
Please reach out if you need any other assistance!
I used this app but it only shows a table on the product page and the discount doesn't apply at all. Tried contacting support but only after exchanging few email they were able to fix the issue. Now the app is working fine.
we are sorry that you uninstalled and that we couldn't help with the problem. Sometimes, themes are structured differently, and it's difficult for us to accomodate every single request. In most cases, it works just fine. If you still want our help, reach out once more and we'll try one more time to make it happen.
I have run a shopify store for 7 years now and tried many apps. For me and my purposes this is the best volume discount app that doesn't get in the way of other things. I did have a hiccup today and chatted with the team and they were there within a minute. It's 8:58 PM.
Hi there :-)
Thank you so much for trusting in us and glad to hear how our App is the best for your store and that you have liked our services. We are delighted to have you and assist you with your concerns.
Please do not hesitate to write us back if needed any further assistance.
Best regards,
While something of a complicated installation (especially with theme modifications), the support team was highly responsive and quick to address and resolve initial configuration hurdles.
Performance and effectiveness of the app notwithstanding, there's a solid developer presence behind it.
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the Volume & Tiered Discounts app.
We definitely pride ourselves on offering one of the best customer support on Shopify, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists!
Please let us know if we can help with anything else!
Been using this app for a while! Very customizable, even for the free version. Using it with the product options app and it allows me to have very customized pricing!
It is a pleasure to hear that you combined our top applications and that you have the possibility to provide your customers with the best possible experience. We wish you smooth sailing, and our team is always there to hoist the sails for you.
The app works great and their support is faster in their replies compared to alot of other companies
Thank you so much for your support! We're so glad that you enjoyed using our app and our customer support!
Amazing customer support. Prompt, on point and fast responses from my concerns with the App. Definitely recommend their Apps as their customer support will assists you.
Thank you for showering us with compliments about our service. We are always willing to help you out so don't ever hesitate to contact us on support@hulkcode.com.
Cheers!
Tried to reach out multiple times for help regarding an issue with no answer from the support team or chat. Glitches often and removes the discounts from certain products on my store resulting in customers calling questioning it.
Hi there,
We apologize for the inconvenience caused. Please allow us a chance to assist you with your concerns to the soonest. We have emailed you please connect with us so we can help you to get it checked and resolved.
Thank you!
The app works really well. Very impressed by the support team, who were able to resolve any issues quickly. Thank you!
Hey! It feels great when we see our merchants happy with our apps or support services :) Thank you for the great review.
I wasn't thrilled with this app at first. It makes some pretty significant code changes immediately on being installed, which I wish I was warned about, because not only was my theme not backed up, but it broke several features as well! It was days before I realized my photo galleries were broken. I had to undo the changes by following the installation guide in reverse, luckily this worked. A warning about all the code changes would've been appreciated so I could back up my theme first at least. Test everything on your store after installing to be sure!
On the other hand once I got ahold of the development team they cheerfully made all the fixes I needed for free! So five stars for that effort. The app is javascript heavy so it's difficult to make changes as an amateur.
Their interface is great! The app does everything I need it to.