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good to use, reached my goal..............................................................................................
We would like to express our sincerest gratitude for your feedback. It is highly appreciated since our brand is built upon our customers' feedback. It is also necessary for us to keep improving on a daily basis. If you ever need our assistance, please feel free to contact HulkApps at any time.
Incredible and fantastic app and service . i raised a help ticket and i got immediate help through emails and skype .
Thank you Deepa for all the instant help provided despite it is midnight and weekend !!! No words can describe how grateful i am.
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
Easy to use, excelent to increse sales and page look more professional, the plan pro is excelent and look great
We're so glad you love the app! Please don't hesitate to reach out with any other questions or comments.
Have a great rest of the day!
Excellent application. Quick response to requests and very good advice. Very attentive technical support and they solved the problems I had
Hi there, we truly appreciate your review, and we're so grateful for the trust you've placed in us. We sincerely hope you are satisfied with our app.
I only use this app a couple times a year but it is 100% worth it. It's definitely the best I have found for stacked discounts and just general ease of putting sales together. Any problem I've had with something not working how I needed has been fixed so easily and quickly with their live chat. Can't recommend this app enough.
We would like to express our sincerest gratitude for your feedback. It is highly appreciated since our brand is built upon our customers' feedback. It is also necessary for us to keep improving on a daily basis. If you ever need our assistance, please feel free to contact HulkApps at any time.
A+ customer service. I am really excited to use this app as part of our tech stack and see what it can do for our bottom line. Cheers!
Thank you so much for an amazing review.
We are glad to help you out and hear from you.
Please feel free to write us back if needed any assistance.
Best regards,
The app is hard to configure by yourself, most probably it won't work and they have special hack for every theme.. I am very disappointed by their lack of communication and their bad intent. As from the moment I saw I can't make it work on my custom turbo theme, I opened a request for an installation. THEY REMOVED COMPONENTS FROM MY SITE AND BROKE CART FUNCTIONALITY. They are rude and told me that they have specified in their FAQ that it doesn't work with ajax cart, so they decided to remove it and letting the cart icon non-functional without asking me if i'd like their app at this risk... I wsdon't ever work with Hulk apps and I hope you take this into consideration. DON'T RISK YOUR SALES FOR THIS. Take care of your store and don't give them access.. they'll modify whatever they have to in order for their app to work. This is not even close to being a profeksional!
Hi there,
Thanks for your feedback. However, we respectfully disagree.
Our SLA policy is to answer every ticket within 4 hours. We do a great job and for dealing with 1000s of customers weekly and provide a FREE service. Our numbers this month. :) - https://nimb.ws/Ufr0XE
In regards to the app hacking, that is not true. Most apps do inject code as it's the only way to add snippets and functionality. In many cases, not just with our apps, Sometimes themes aren't compatible out of the box due to customizations. This is entirely true for all of the apps in the marketplace.
We do our best to make the process least intrusive but in some cases it does require custom work and our support team is on standby.
I would appreciate you updating this review to reflect a more accurate assessment of our service and dedication to our customers and the Shopify Apps community.
Thanks,
Alen
I used this app to get more sales. It didn't work well with my theme. My theme is a bit special. I have contacted support and Heena was very helpful in resolving this issue promptly. Thanks to the team and Hulk Apps for providing us this app for free.
We really appreciate you taking the time out to share your experience with us—and we agree, Heena is truly a gem to have on our team!
I asked for a simple code tweak to fix an alignment issue this app was causing on my cart page. Support asked for way too many permissions for my liking. Why does your staff need access to my orders, customers, marketing and reports for a simple code tweak. I've requested much more detailed work from other apps and never had to give access to these sections. Worse yet, my ask for a simple explanation as to why access is needed was met with a very poor response "Our developer needs access as mentioned". Yes, ok. But why? I'm happy to change my review once a proper explanation can be made, until then I will be uninstalling, as per Shopify's advice. My simple advice to other merchants is beware.
Hi there,
We apologize for the confusion and miscommunication. You've been a user of ours since October. Recently, we introduced a major upgrade to our app that would have required an approval on app permissions and that's why one of our team members asked for full permissions. In fact, we've spoken to our team and have made sure we clarify needs or communicate properly with our clients to avoid these issues.
It would be great if you can update the review if you feel this suffices. Otherwise, I'd be happy to discuss this further personally. You can reach me at a at hulkcode dot come and I'm happy to discuss this miscommunication further.
Thank you.
This app was great and worked well until two weeks ago. All of a sudden it stopped working. I have been emailing the support team with little to no response. Very frustrating. It has affected our online store immensely.
Update: After three weeks they were finally able to get the app working. When the app works it is excellent. When it went down, it took forever to repair. I am now concerned with the reliability if the app and the response time from the help desk. For now I am giving it another try. Hopefully that will be the end of my frustration.
We are sorry that you are frustrated. A few weeks back, our app was experiencing an influx of users and we had some backlog on tickets. If you still want to give us a shot, please reach out and we'll make sure things are working perfectly for you.
Thank you.