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I am having customers who use Internet Explorer complain they cannot check out. I reached out to Shopify for help and they advised it was this app. I reached out to Hulk's support and they said "I would like to inform you that our application doesn't function well with IE browser as it doesn't supports the latest version of JQuery."
I have customers leaving without purchasing because they can't checkout. Just letting anyone who have customers using Internet Explorer to be cautious using HulkApps products.
I'm sorry you faced a lot of trouble. Thank you for identifying this issue and getting in touch with us. We're excited to share the news that our team is currently working on some of the improvements with browser versions and we'll be able to fix this issue latest by next week.
Happy to have you back if you choose to give it another try!
Support doesn't exist and the tiered discounts only work for one quantity option not for any other quantity
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
The App stopped working without any update. I tried reaching support but no response. Got stuck with a very important campaign that uses this App's functionality.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
They help us to do some customized at first, However, it occurs many problem on the product page and cart page. Then they did not provide any help to us and did not reply our email.
Our store is in a mess now !
So disappoint for their service.
Hi there,
We apologize for the issue. We have worked on a non-live theme so not sure what happened here. Please reach out to us and we are happy to help remove any code or get this done right.
Our support is free and we try our best answering 100s of requests daily. We hope you'll give us a chance and turn this into a positive experience.
Thank you.
This app is not syncing products for more than a month, i contacted them, they told me to give them staff access, i did but nothing happened and they stopped replying as if i haven't contacted them!
Hi there,
We are sorry to hear about this. We do see that we responded to your ticket but never received an answer.
Can you please follow up at your earliest convenience and we can discuss further?
Once we resolve the issue, we hope you'll update or delete your review to be more accurate.
We answer most tickets within 4 hours and get 100s of requests daily.
Thank you.
I wish I could say this app worked and helped us, but it just caused too many issues on our site and caused us a loss of revenue.
We installed the app, none of the discounts were working (prices weren't changing on checkout), so we asked the Hulk team to help. They applied some fix on the live site (instead of a preview for us to approve) and on a Saturday (when no one can check and fix any issues), two huge mistakes and they broke things on our site!
While deploying the fix, they deleted the Buy it Now button, made the quantity selector not functioning and crashed part of our homepage widgets (no images or links were showing anymore).
I had to revert to an old theme on Monday and delete this app. When confronted with what they had done, the Hulk devs took no responsibility for any of the issues. They were the only ones who did any change to the site, all the logs and emails confirm its them, but they still deny it.
Might be a Free app, but I'd rather pay for an app that has serious developers who take ownership.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Misleading information of abilities. If you want to do Buy 3 (of any product) to get 15% off entire cart - this ap won't work, support confirmed its not possible. The % off only works if you buy 3 of the exact same product. This is useless for upselling, especially for digital products.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Worst customer support ever. I've been asking for support from the 6th of september and still no reply and the app doesn't work. I don't recommend it.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
i use the app for about 1 month, but it didn't work, it not show the offer table on the product page
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Inaccurate. USE WITH CAUTION. On my end, discounts worked accurately. When tested on another computer, the system discounted WAY low. When we switched browsers, the discount didn't even appear.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.