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I used this app. It looks great at the beginning, but it takes several attempts to get your products published on Walmart. After my trial period I received a call from sales rep and was offered a big discount in order to opt-in for yearly plan, but never mentioned about non-refundable policy to us. I been trying to request for refund which was refused in every possible way.
Please do not become too fascinated by the discount offered and try using the app for at least 3-4 months because you will never receive any refund from these guys and read terms and condition before opting in as the sales rep will never tell you about non-refundable policy. We made a mistake of trusting the representative and lost almost $300 to these people.
Cannot be associated with such an organization.
I have to give 1 star other wise they do not deserve any stars
Hi Tejas,
I apologize for the inconvenience caused but we can't offer you a refund because you do not wish to sell on Walmart anymore and you clearly state that you do not have any problem with the app. The app is not responsible for your sales as it totally depends on your products and the information you provide with your products.
Also, we have terms and conditions in the beginning when you install the app.
The moto behind offering discounts is that the seller can get the services at a cost they can easily afford.
I had an issue to uploade my items, the cedcommerce are very kind and professional to help us for fix it!
Top notch support. Typically replies almost instantly. Switching from Shopify inbuilt connector, and Ced is much better. We have had almost every order with the shopify app transfer days later after fulfillment resulting in terrible metrics on walmart. Hopefully with Ced it will improve, as their app seems to be well thought out and functions how it is supposed to.
Setup was fairly easy, with prompt support to questions that I had. We seem to be fully up and running now.
Dear Thomas,
Thank you for taking the time to share your experience with our support and our Ced Apps platform. We greatly appreciate your feedback and your trust in our services.
It's fantastic to hear that you've found our support to be top-notch, with quick response times. We understand the importance of timely assistance, especially when dealing with e-commerce integrations.
If you ever encounter more inquiries or require further assistance down the road, please feel free to reach out to us. We're here to help you every step of the way.
Thank you for choosing Ced Apps, and we look forward to continuing to support your business's success.
Best regards,
Team CedCommerce
Last update: I migrated my Walmart account to the "shipping templates" feature, as requested by Walmart, and it broke. Value shipping, which was removed before, was added back in. I tried fixing it. I emailed the company. They ignored it. I emailed again. No answer. I opened an official work ticket. Nothing happened for days. I cancelled my account and am using a cheaper app that does what they say. I doesn't help that they are headquartered halfway around the world and they are working their day hours, not our day hours, so I don't get a response, if any, until 12 hours later. Update: They company increased the limit and gave me 30 days. I have enough sales from Wal-Mart to justify the cost for the past month. I can't give them five stars because the cost is high for what it is (shopify monthly cost alone is barely more than this app), and it isn't perfect. It does what it says and I can't complain about competency. Old: Only allowed uploading of 30 SKUs for a week trial. Either give me a free subscription with limited SKUs or give me a week trial with unlimited SKUs. Hamstringing me both ways is somehow supposed to prove your concept? The idea is that you let me set my stuff with your system and see how successful it is and if it's successful, I continue to pay. That's the plan, right? How successful do you think I'm going to be with only 6 days and 30 SKUs? I just went around you and installed the Wal-mart app directly. It's not as efficient, but at least all of my SKUs can get online. And a $50/m app to make the free one more efficient isn't going to cut it. The Amazon app is free and it works pretty well. In fact, all the marketplace apps work pretty well for $0.
Hi Josh,
Apologize for the inconvenience caused to you.
We would like you to re-install the app and give us another chance to serve you with an extended trial to use the app to the fullest and check all the app features.
We would love to serve you again.
Thanks,
Team CedCommerce
There have been improvements in their product.
Please be aware that this app is FULL of bugs and issues still. I agree with most of the points from the other user below that the Map Category feature does not work and does not refresh even for days after you do the mapping. Other awful experiences with this poorly-made app:
1) We are a subscription box company so we got a UPC barcode exception from Walmart. However, this app is unable to upload products without UPC. I contacted their customer service at least FOUR times explaining this and each time, the customer rep just didn't care and gave me the same canned response that I am not allowed to upload products without a UPC.
2) Finally after several weeks of back and forth, they allowed me to upload my products to Walmart. However, there were still other errors that caused my products to not upload. I had to once again contact with un-caring customer service reps who took about a week to resolve this issue.
3) In the end, I lost about a month of not being able to properly list my products on Walmart marketplace and consequently, lost potential sales. I deleted the app and tried to get a refund for my awful experience, but they refused on the basis of Terms & Conditions.
I then just tried to upload my products directly using a .csv on Walmart seller center, and it completed with no problems in about 5 minutes. I should've just gone with this method from the beginning.
This is the worst app I have ever come across, do NOT use it, I upgraded to have them optimize my Walmart listings and I'm in my second month and still no delivery, they keep promising and still nothing, I'm surprised Shopify allows them to stay on here, it is the worst.
My experience communicating with Jim the developer was positive and informative.
I see CedCommerce has the features I need to do business on Walmart, no more no less. Their price is hard to beat. They understand Walmart requirements and what I need to do business on the Walmart platform. I would recommend checking them out. Customer service will do their best to help you understand and use this program to your satisfaction.
Ernie
Rainbow Hawaii Shops
Great app easy to use and wonderful help team :)
True 5 Star
Awesome App!
No words can explain the excellent and helpful service that I got. I have started my journey to Walmart with CEDCOMMERCE and I feel so lucky that I choose the right integration partner.
I tried to start selling at Walmart in 2016, filled up the application form but no response. Then I get connected with CED in the month of May 2017 and filled up the form to get an account at Walmart and within a week I got my seller account.
I push my whole catalog on the Walmart and started getting orders. To be truthful, yes, I got stuck at some places where I had doubt in my mind that have I selected the right guys to do business but these guys are amazing.
No matter the problem is from marketplace end or error in my products from my side, they always have a solution to it. They explained me the whole app and Now I guess I am expert in using the app. The best part is that they keep on adding new functionalities to make the app better and more user-friendly.
The Repricing feature helped me a lot in winning orders from Walmart and threshold feature helped me not get orders that I am unable to ship.
Great thanks to you guys!
Keep The Ball rolling like this.