CedCommerce Walmart Connector

-5 Stars if possible.

Consistent problems with Walmart Marketplace - Integration App. After the first issue of items not being able to be published due to the App. We were guaranteed assistance and personal help, so were convinced to start Annual plan. However, the number we received to get help from, was not customer friendly. Besides laughing about our situation during our call, and not being able to understand. We have been constantly forwarded to use their examples and integration samples on how to publish products. Our issue has been constantly, the App itself publishes item we would leave unpublished until a release date that we have. However the issue was that we were not correctly uploading the information, and have used the directions step by step... Issue consists, lost customers, and now lost our patronage. What we have lost is $300, and valuable time. Thank you for taking our payment, with a guaranteed refund, but not giving us a refund due to the issue not being covered for refunds. The most important issue, the App not working...

Update 06/01/2017:
After talking with CEDCommerce Support and Customer Service, was told that I would receive a refund for the annual we payed for. However no contact has been made after, I honestly do not know if they are waiting for my review to go away first, or if I misunderstood for the past +5 phone conversations.

We thought it was a good app, but result that this is bot a fully developed app, it should be in stage "Beta" without any cost, it is a pain in the ..... imagine, everything has to be manually done by their team, which only response what they want and since they are located far away from USA, it is hard to chat with them. This platform doesn't work at all! i would never recommend it; besides, they charged me full year and they are making very hart to receive my refund.... we had products out of sock that presents salesss, that is how bad this app works... shopify should take them out of the app store

Terrible customer service, over-priced, lots of glitches, and they don't stop begging for you to leave a review.

They are a big scam. Do not believe any of the review on this page. This company will literally make you pay for the entire year about $400 and simply run away. They have zero support. I could not get any help for only one issue (pricing padding) and got runaround for three months. I would say stay away. I also lost money because the app did not do pricing correctly. I padded a percentage above our normal price to cover shipping which never worked and got zero help.

This is the worst product ever. Poor product and poor customer service. This service provider is a scammer and a liar. We have reported them to Shopify as well as the BBB, and filing a consumer complaint. Would recommend using any provider besides this one. They do not stand behind their word or their product.

DO NOT USE IF YOU ARE A CALIFORNIA SELLER
There are currently issues with the way Walmart.com handles sales tax for California sellers, which this app (and their support team) will not be able to assist you with.

In general, when working with Walmart Marketplace, it's a good idea to work with one of their Channel Partners to ensure things go smoothly. While CED Commerice is one of those partners, their relationship with Walmart is apparently very weak and/or they have no sense of urgency. (Walmart doesn't really seem to give them the time of day, which means any issues you have that you may want your channel partner to help with, don't actually get addressed.)

Also, other people's comments about set-up are true: Getting started is ROUGH. You will need to devote many hours over several weeks to get things going. (This is, in part, because their support is very slow, in a time zone a world away, and not everyone is entirely competant. Your mileage may vary.)

We're definitely not thrilled and have switched to a different Walmart app that has been going much better. (You get what you pay for, it would seem.)

This is by the far the WORST APP on the Shopify App Store. Majority of the syncing does not work, the pricing always gets messed up. Yan can go and fix it a million times and it still won't work. You contact their customer support, they tell you that they are going to reach out to Walmart and get back to you, yet you never hear back. They are not problem solvers.

Also, since your prices never update, half your variations become unpublished, leading to a tremendous loss of sales.

I have been fighting them to get a refund because $360 for an app that does not work 100% is quite insane, yet they keep saying give us a day to fix it for the past 10 days and nothing has changed. I have had to file complaints with Shopify and requested they help in getting a refund for this awful app

Literally a disaster of an app, and I would stay far away if I were any of you.

If I could give this app no stars I would. I have spent the last month in chats getting no where. Support is none existent and all they do is put in tickets for which you never hear about again. Not one thing has been resolved. I showed in the app I was getting 60 day free trial but in my shopify it said 12/1 I would be charged. I chatted and was told that what it showed in the app which was 1/1/24 was correct and I wouldn't be charged because they had to send that over and they wouldn't. Well I was charged today. and they will make a ticket. Wow! Those tickets that you never hear about again are just to get you out of chat. The chat support can't actually do anything except make tickets that you never hear from again. This has to be the worst app I've ever tried.

I used this app. It looks great at the beginning, but it takes several attempts to get your products published on Walmart. After my trial period I received a call from sales rep and was offered a big discount in order to opt-in for yearly plan, but never mentioned about non-refundable policy to us. I been trying to request for refund which was refused in every possible way.
Please do not become too fascinated by the discount offered and try using the app for at least 3-4 months because you will never receive any refund from these guys and read terms and condition before opting in as the sales rep will never tell you about non-refundable policy. We made a mistake of trusting the representative and lost almost $300 to these people.
Cannot be associated with such an organization.

I have to give 1 star other wise they do not deserve any stars

Last update: I migrated my Walmart account to the "shipping templates" feature, as requested by Walmart, and it broke. Value shipping, which was removed before, was added back in. I tried fixing it. I emailed the company. They ignored it. I emailed again. No answer. I opened an official work ticket. Nothing happened for days. I cancelled my account and am using a cheaper app that does what they say. I doesn't help that they are headquartered halfway around the world and they are working their day hours, not our day hours, so I don't get a response, if any, until 12 hours later. Update: They company increased the limit and gave me 30 days. I have enough sales from Wal-Mart to justify the cost for the past month. I can't give them five stars because the cost is high for what it is (shopify monthly cost alone is barely more than this app), and it isn't perfect. It does what it says and I can't complain about competency. Old: Only allowed uploading of 30 SKUs for a week trial. Either give me a free subscription with limited SKUs or give me a week trial with unlimited SKUs. Hamstringing me both ways is somehow supposed to prove your concept? The idea is that you let me set my stuff with your system and see how successful it is and if it's successful, I continue to pay. That's the plan, right? How successful do you think I'm going to be with only 6 days and 30 SKUs? I just went around you and installed the Wal-mart app directly. It's not as efficient, but at least all of my SKUs can get online. And a $50/m app to make the free one more efficient isn't going to cut it. The Amazon app is free and it works pretty well. In fact, all the marketplace apps work pretty well for $0.