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Some of the best customer service I've ever received. Sent support request, responded quickly, accessed our site, made the adjustments and sent a message back. You just don't always receive customer support like this. Very rare. Highly recommend not only for the beautiful, intuitive software, but for the excellent service.
Customer service is superb. They are so very helpful and quick to respond. However, BEWARE. Just as with many of the other third party apps that offer FREE services, once you begin using their apps, get ready to get hit with monthly RECURRING fees. Let me share an example, I just clarified with the developer that if I sign up for the monthly back in stock alerts to have the ample amount of monthly alerts needed, would I continue to be charged on a monthly basis if I no longer needed the alerts. Meaning, I have no out of stock items in my shop and therefore would not need the back in stock alerts. They responded saying that I would be billed monthly regardless until I opted to switch back to the free plan. This is how they get you. I am currently looking for another option but it appears all third party apps behave this way and is extremely unappealing to me.
Thank you for taking the time to leave us your review, and I am sorry to hear that you had a bad experience. The service that we provide is a subscription service very similar to all other subscription services where in you are charged for the usage of the application regardless of how much you have used the application. You are also charged for the service till the time you choose to downgrade your plan or you choose to uninstall our application. Our terms of service is very clear and we do not lock you into our service for any period of time. You have the option of uninstalling the product at any time so you don't get charged when you uninstall or downgrade to the free tier.
I have not had it long enough yet to be able to assess it fully, but it seems OK on first appearance. Thank you
The app was amazing and served what I need. The desk help was great too when I required assistance.
This is a great app. It does exactly what we need it to do and simple to use. Their support i s very helpful too.
I just added this app, but I am mostly impressed with the one on one help and service they provided to make sure that the app was working well with my shop's theme. When I first added it, it wasn't quite what I expected b/c it was interfering with my wishlist app. they quickly resolved the issue for me (I am so not tech savvy) and the site looks great. Now to see if my customers use it!!
A really great app that's simple to set up and is a great way of automatically letting customers know when stock is available! The team are really quick at responding and super helpful! Would definitely recommend :)
App is easy to navigate and set up, and provides great data about customer usage. Customer service is super fast at responding and extremely helpful.
So far the app has been working as intended. At this point, we do not have any thing to complain about.
Thanks so much for taking the time to leave us a review, and it's great to hear that the app is working well for you :)
So far so good. A configuration error caused the app to not work for the first month. After watching it and setting up test I noticed that the stock status was not updating properly. Contacted support and after a couple of days it looks to be working properly and I have received the back in stock notifications. Pros, We have about 8000 SKUS and the reporting is good and is allowing me to see what out of stock products our clients are interested in. Inventory is an issue after the China Virus so it is nice to see what Inventory I should be pushing for. Currently I am seeing that a lot of the same people are requesting to be notified about multiple products. Would I recommend this app? Yes, the price looks to be about right and it is working as advertised. Cons, Being pestered by support multiple times to write a review.