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**Second Update** Only after changing my original glowing review and leaving the review below, Swym decided to try to help me. They were very cooperative and helpful, and I am happy to say it is now working properly once again, so I will keep my subscription as it works very well for my store. I'm just disappointed that it took me leaving a less than glowing review to get them to be responsive. **Update** I originally gave this app 5 stars; I have an issue and the app is not working and they say they cannot fix it. Will be canceling my subscription; I'm so disappointed.
They offer a 30 day trial period, which is great. Description says "Works with Shopify Locations." ... maybe... if you upgrade to $99/mo... then we think this feature just Notifies your customers in different locations when an item is back in stock. We do not think this app works with Shopify's multiple warehouse Locations... For example: we only want app to show Notify for a specific warehouse location that is out of stock, such as our EU warehouse, but not a warehouse that has product in stock, such as our USA warehouse... we do not think it will do this even if you pay $99/mo. Also, we wanted to uninstall app code that the developer added to our web site, but app does not do it automatically and developer will not uninstall code if you decide you do not want their app... they just sent us a web site address on how to do it ourselves... we are not sure we would have even tried their app if we would have known this :(
Thank you for taking the time to leave us a review. With the Multi-location feature, our app will identify your online inventory across locations. If the product is back in stock and available for online sale, the shoppers will be notified so they can revisit your site and complete their purchase. This would eliminate the possibility of sending out a notification to an online customer when a product is not actually available for online purchase. Our team has already reached out to you to understand your use case better and help you in the best way possible.
Also, we lose access the moment you uninstall the app and that prevents us from automatically cleaning up all our files - am sorry about that but it's, unfortunately, a limitation where we have very little control. We had received your approval for our collaborator access request via Shopify. We have now removed all the remnant codes/snippet files from your theme. In case if you would need any further assistance simply drop a note to us at support@swymcorp.com and we would be happy to help!
Great customer service and very nice solution :))))
Easy to install, looks great and I received quick assistance when I made a change in my theme code that didn't automatically work with the app - many thanks to Dennis.
Some of the best customer service I've ever received. Sent support request, responded quickly, accessed our site, made the adjustments and sent a message back. You just don't always receive customer support like this. Very rare. Highly recommend not only for the beautiful, intuitive software, but for the excellent service.
We really enjoy this app! All apps have small issues, however, the main driving factor in whether or not we maintain using an app is the support that is offered.
I can say the very small issues we've run into so far have all been promptly fixed. The support is great from these devs and we will continue to use this app moving forward.
The app is easy to implement and to adjust according to your needs. But especially I liked the fast, friendly and professional support. Within less than 24hours I got a reply to my question with a proper explanation including screenshots. Furthermore there was also a follow-up to see if I could fix my issue.
Their customer service went above and beyond to help me with my issue. The app does everything I need, really happy with it.
really nice support! everything good i really liked this app can reccomend 100000000% go for it i you can!
Great app and great features. Also brilliant customer service. The app does bot support multiple languages which means that only one language can be displayed at a time.
Great app, awesome customer service, they were able to return my message quickly with solution immediately.
The app works great and is easy to use! Their customer service team is really helpful, highly recommended.
Great app with great customer service. I've finished setting up two important features on our site thanks to their developers. Quick response. willing to recommend to other founders
L'application fonctionne très bien et est très utile. Je n'ai jamais eu de problème, sauf une fois : l'application ne fonctionnait plus. Le support de l'app m'a répondu et corrigé le problème presque instantanément.
Takes a lot of work away with automatic stock alerts. Super quick support, we changed theme and Soutrik sorted the app straight away.
Wonderful app! We have been using this for two years with much success. Easy set-up and wonderful, responsive support staff. Highly recommended!
Great app, very easy to install, I needed some help fixing the font colour and the team responded and fixed my issue within a day.
Fantastic service and a very handy app addition to any store
Does everything I hoped it would. Only had one small issue when installing the app due to the theme that I'm using but their support desk was very fast in sorting it out for me. Definitely recommended.
This app is easy to set up withs shopify and it is great for allowing customers to use the notify when product back in stock feature. I also had help from the the team to set up a more customised button, I just asked them to set this up and it only took a few days. Great service, i would recommend.
The app was amazing and served what I need. The desk help was great too when I required assistance.
The app is integrating well with our site. The support team has been very helpful with any questions we have regarding customizations. The reporting is also great. Thank you!
Anshu from the Swym support team was extremely helpful in the minor bugs I was seeing with this app on my site and product pages. He was patient and helped perfect the feature on my store, which I greatly appreciate! As for the app itself, it's a no-brainer to add so that you're not missing out of site visitors who have interest in an out-of-stock product. Great app!
This app is really helpful for my businnes, I have a handmade business and the itens are often out of stock. The support is also great! I´ve been a cliente for 2y now
Excelent app who offers great integrations with Shopify. Congrats to the support team who helped me solving lots of problems
I needed a way to know which items/sizes my customers wanted to see back in stock and this app is perfect for that. I use the free option which allows me to have a subscription form for customers. I did struggle to add the code myself but i was able to chat to someone from the app and they very quickly got it sorted for me. I then also had a problem but again this was very quickly rectified by the team. Really impressed so far and hoping to invest in the paid version of the app to allow automated back in stock emails rather than doing them manually as soon as i can!
This app really helps my business increase its sales. Allowing customers to request when an out of stock product will be back in stock is amazing! The customer service is great as well.
Free version is quite basic but they have a very good support so
I'm going to try the paid version!
Amazing customer support!!! Issue fixed within an hour of emailing them...for FREE! Highly recommend!
We use this app on our website and have done for quite some time now. The staff at Swym answer any questions quickly and are very helpful.
A simple yet effective feature to add to my store. Easy to set up and the support was outstanding. The automation works very well which enables me to have no further manual work after the app was installed. Would highly recommend.
I wish I could give this 0 stars. I downloaded the app, customized my form and checked several sold out products on my website and none showed the form. I enabled and disabled, I read the form on "why my button is missing" apparently it happens so often they had to write a whole article on it. I basically wasted a lot of time trying to get their app to work when it should automatically work. Emailed them, they claimed the form was on my website and it was a "cache" issue. So I sent them several links to all my sold out products and said please screenshot me the form you see on your end. They finally admitted there was a problem and the form was not on there so they specially made the form work (shouldn't it already?!). So after all that the form is finally on my website. But now I go to test it. Entered my email into the box then made the product available and waited for the email that never came. Checked spam, waited a long time. Instead of endless emailing with them claiming it works again I just gave up and decided to write this review to warn others. Huge waste of my time, use another app!
A very good app to turn interested visitors into customers. The prices are a little too expensive for small online shops that are just starting out and do not yet have high sales. If the prices were better there would be a 5 star rating.
Everytime I try to use this app there is so sort of error! It hasn't worked for my store. and I've lost customers because of it
Support team is good, but this app is completely broken. We've used the paid version in the past with solid results, but the free version is not even functional. App metrics don't work, alerts requested number doesn't even match the number of subscribers shown, and worse of all, we can't even send emails to subscribers.
Anshu and her team... always been a big help to our store. Every request we put in they solved and took care of. Wishlist plus and back in stock both are amazing apps.
Wow, what can I say? The support has been phenomenal and the team have gone out of their way to make the app suitable for my eCommerce site. The addition of this app, I am sure will be invaluable and I look forward to seeing the results. I would highly recommend this app.
happyangel.co.uk have used this to display a out of stock popup for alerts. Easy to install and use.
Easy to use and does the job. Really good customer service - quick and helpful follow up to my questions.
What I love most about this app is its very responsive customer support team! The issue I had (which turned out to be my fault) was diligently handled by the support team
Great app! Definitely serves the purpose. Support team should provide users an option to customise the email templates but the support team was kind enough to update it for us.
Seems to work well, and the customer service is quick and quality. It didn't work when I first installed it, I did need to have their rep log in and check things out.
The app was working great and then suddenly it stopped... I could not access the app for several hours and once I was finally able to access it, I no longer had the functionality provided in the trial. My customers were not able to select to be notified, etc.
Love this app and the support team were really helpful! Makes my website that much better and love how I can see whos requesting alerts for what
I’ve had the app for about 6 months now and I absolutely love the app. Not only does it drive sales in email marketing because it immediately alerts the customer if the restock but the customer service is second to none! Timely responses and always delivers! They even helped me add my code when i couldn’t find it! That makes me customer for life!
This app is amazing! Very easy to use and integrated seamlessly with our online store. Perfect for showcasing products coming soon or for pre-order. The customer support was superior to most apps I've used in the past. Highly recommended!
great app and most of all great customer service! has boosted my sales a lot! my webpage looks more professional too!
Great app, worked really well and the customer service was excellent. They informed when the app had stopped working (i changed my theme) before i had noticed! Would recommend
5 stars for the support on the free version. Thirumagal cutomized the app on my website after I asked if the display of the size option was included in the free app. Haven't actually tried the app yet live, but I'm already feeling positive about it!
I've only been using this app for a week or so but so far so good. Amazing response time on my question so I'm very pleased!
I had an issue about the appearance of the bar and scaling it to different screen sizes. In few minutes from sending a message to Support, I got reply and the matter solved. Such a great support.
Great app to stay on top of production. Easy to install - though it didn't appear at first after an email to the team they quickly helped me resolve and install the app. So far so good and so great that it has a free option!
Está bien en general, y el servicio de atención al cliente es bastante efectivo y rápido, pero creo que le falta mejorar en cuanto a diseño y personalización de éste.