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We had back in stock alerts set to manual send only but the app just randomly started sending out hundreds of back in stock alerts for products that were still out of stock. Really poor experience for our customers and very embarrassing for us.
Thank you for taking the time to share your valuable feedback. We are disappointed to hear that your experience with our app did not meet your expectations.
On paid plans, our app is designed to send out the back-in-stock notifications automatically to the subscribers as soon as we receive a restock update from Shopify. Please be assured that our systems are designed to send notifications only when products are restocked with a positive stock quantity.
One potential cause for the issue you faced could be due to the multiple store locations feature in Shopify. Even in that case, our app can be configured to provide better control over the restock alerts based on locations.
We tried reaching out to you via email so that we can set up the app in a way that is more suitable for your business model and we are waiting to hear from you. If you are still interested in exploring the benefits of our back-in-stock app, please don't hesitate to contact us at your convenience via email. We are dedicated to assisting you and enhancing your experience with us.
Good app, customisation is limited but the support team is great on helping making adjustments if needed.
I've only just started to use this app and so far I'm really impressed. However, i am even MORE impressed with the high-level customer support and how quick the team are at responding and providing support.
This app was used primarily as a waitlist feature, and with team member Dash's endless support, it's actually really easy to use and seamless.
Takes a little getting used to but once you get it, it's so easy.
Thanks to the team at Swym for the great customer service. They were truly on top of it to make sure that everything was working for our store.
Great app and customer service. Supported helped achieve exactly what we were looking for.
Solid app, easy dashboard and the best support I have received. Next step is to integrate with my email provider but overall very positive
Great app
I've been using this app for quite some time and it's been great. It's brought us many sales that may have otherwise been lost. The customer support is also top notch. I Highly recommend.
Great app, customer support is responsive to questions. Overall we have been happy with it!
Highly recommend this app with Shopify & Omnisend, efficient and easy to use. They are very helpful if you have any issues.