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We've been dealing with 4 languages on our Euro website.
Managing these by hand was too complex and costly.
And even when doing it by hand, a lot of translations get lost through the cracks.
We also tried other auto translate apps.
These apps were not reliable because they were either limited in the number of translations or just would take days to translate a simple website.
Weglot fixed all this!
It took a bit of time to setup properly since we use sub-folders for our languages but once we got it setup with the help of the Weglot team it translated our website on the fly!
No need to wait days, every page is translated as it's loaded.
And the options for translations are much more advanced.
You can have words that never get translated (ex: your brand name and trademarks).
You can force some words to be translated in a certain way (good for words that have multiple meanings).
Overall this app is well worth the price.
Having a full time employee translating would cost much more.
And finding one person that speaks 4 languages willing to translate our site full time is almost impossible.
Highly recommended!
This app makes it very easy to keep your translations in check.
The visual editor makes all the difference.
Its super easy to delegate translations without the need to create additional shopify staff positions.
Their support is always surprisingly quick and very helpful.
Any issue I had has been fixed within a few hours.
Zero complaints
The app is easy to install and to use. Our plan got upgraded automatically once we reached the words limit, so now it is quite pricey for us. Unfortunately we're on the annual plan and can't cancel easily. We had a problem with the language switcher on mobile, but the support team was very helpful and quick in fixing it. Thanks and 5 stars for that.
This app translates everything - even what others don't - and the support is very reactive and effective !
App is easy to install, to use and the support answers any question quickly and also fixes issues in our site if needed.
1-Star (Wish I Could Give 0) – Deceptive Billing & Unauthorized Charges
I canceled my subscription two months ago, yet I’m still being charged
325/ month. When I signed up I picked the 39/month Business plan, but the platform automatically enabled a hidden "Volume Upgrade" option—something I never noticed or consented to. Because of this deceptive practice, I was charged over $300/month for four months before realizing what happened.
Even after canceling, the charges continue. This is predatory behavior—shame on this company for exploiting customers with sneaky auto-upgrades and ignored cancellations.
I’ve already taken action by:
Reporting to the BBB (Better Business Bureau)
Disputing all charges with American Express
Filing complaints with relevant consumer protection agencies
Hi there,
We're really sorry to hear about your experience and completely understand how frustrating this situation must feel.
We want to clarify that our Auto-Upgrade feature is not enabled by default— it must be manually activated. It's designed to ensure your website stays fully translated even if your word count exceeds the plan limit, and we make this clear during setup and in our documentation.
That said, we understand it can sometimes be overlooked, and we're always happy to review it and check further with our customers to see exactly what happened.
Regarding the ongoing charges, it appears that your subscription was not fully canceled, which is why billing continued.
Canceling on Shopify or uninstalling the app doesn't automatically cancel your subscription with Weglot, as billing is handled separately.
In any case, note that we processed the refund of the related charges for you.
Please don't hesitate to reach out to us again directly at support@weglot.com so we can check this further together.
We genuinely appreciate your feedback—it helps us improve both our service and communication.
Best regards,
The Weglot Team
Weglot is very convenient and translates almost everything on the frontend.
If something doesn't work, their excellent support team is there to help you.
⭐️⭐️⭐️⭐️⭐️ Outstanding support experience!
Weglot’s support team (especially Manon) has been absolutely amazing. They helped me customize my translation setup down to the URL level, patiently walked me through regex exclusions, optimized my word count usage, and fixed multiple Shopify Markets issues and page visibility issues. It’s rare to get such hands-on help these days. Huge thanks to the team!
We could never have so many languages at such high quality translations without Weglot. And support is also really helpful, quick and nice.
Cela fait maintenant de nombreuses années que nous utilisons cette application et nous en sommes très content, à la fois dans l'utilisation et dans la qualité des traductions.
Best Translation app on the market.
You can custom really everything single asset on your website.
Support is outstanding, and by outstanding, I mean truly above what you can expect. It's like having an expert taking hours to help you.