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I DONT ADVISE THIS APP!!!
very bad application, they translate everything, numbers, URL ... etc translate things that dont need translation just to force you to move to the next plan.
when you delete some product or category, it is not automatically deleted in weglot, you have to go to search word by word and go deleting and even then in my case the number of words translated by weglot was not updated was in the maximum.
We spoke to this user on numerous occasions to help them out with the misunderstanding as we do not translate everything nor do we force any user to move to the next plan as it is transparent what exactly is being translated. We provided help with understanding how to correctly delete words and the associated translation and the user stated they would come back to use Weglot with a new site.
The app caused a bug whereby clients were not able to add to cart their products. Every time a customer selected a product to the cart, it said the cart is EMPTY. The support team was hard to reach, arrogant and took weeks to fix it and did not FIX a thing. Had to DELETE the app. BEWARE!
Hello,
We are sorry to hear you did not have a good experience with Weglot. After taking a look at your email interaction with the support team, they went above and beyond in trying to find a solution and help you. We tend to respond within 1 business day which is quite quick for a support inquiry. In terms of fixing the issue, it is easy to assume a developer can create a fix quickly but unfortunately, fixes require extensive time and research. We also refunded you the last two months you paid. Was there something else we missed?
I used this app for more than 3 months in Arabic translation, and I would simply say we postponed the launch for 2 months because of it. You do manual amends on the poor translation the app gives and it vanishes, so you need to redo the manual translation allover again and guess what? it vanishes again. Massive waste of resources!
Hi,
Thank you for taking the time to write. I wanted to let you know how sorry we are for hearing about your negative experience as we try our best to help all our users understand how Weglot works.
Did you happen to edit the original content? Did you check to correctly edit the right translation associated with the translation string? These are common scenarios that could cause the change in the manual translation but rest assured, the manual translation does not vanish as it remains in your translations list.
If you wish to have more help, you can write us at support@weglot.com to further investigate for you.
We hope to hear from you,
The Weglot Team
The free trial is not a free trial. You download, you get charged for a month even after 1h of use when you discover that it doesn't work. Thank you Weglot for stealing me 22$.
Hi Thomas,
We are sorry you feel this way but there is indeed a free trial so we are not sure what you are speaking of. You have 10 days free and then if you have less than 2k words, it remains free. If not, your translations are paused. You only wrote to us and said " I don't understand how it works" which we then answered offering help. You did not respond. So this is a situation where we can help you use the app and not a matter of it not working. ABOUT THE CHARGE: there is no way we can charge you unless you add your card on your own as the trial plan does not request a card. We didn't steal your money when you are then one who subscribed.
I am afraid this will not be your app if you are making an International Store using LockSmith App ...
Hi Kmina,
Thank you for bringing this matter to our attention. I'm very sorry we failed to meet your expectations but it seems the support team offered you solutions that you did not attempt and therefore Weglot cannot function on the site until the correct steps are taken. If you wish for us to help, please contact us so I can explain further.
Thank you!
THE WEGLOT TEAM
Extremely disappointed. SEO translations work bad, Media translations do not work at all. So at first everything looks kinda OK. But when you deep into it, you realize how bad the whole situation is. First -- SEO translation. You can translate meta tags, but it is really hard to find them in the list, and when you try to go page by page, it simply does not work. If your website has more than 10 pages, you will struggle. Next. This app advertises it has a media translation function. While I can confirm there is a button for this, I cannot confirm this function works. In my case it simply does not do anything. After 2 weeks of endless talks with support, I received a message that the issue is too complex for them to solve and that is because of the Shopify theme. I mean...well...why there is nothing written about it? Like "Function X works only with themes X, Y and Z". And the support reps aren't exactly the fastest in terms of responsiveness and helpfulness. Decide on your own, in my case this app was a waste of money and an extreme waste of time.
The subscription method based on visits per month does not make sense and is practically blackmail (you reached too many users this month, upgrade your plan or I turn off translations till next month); definitely too expensive for what it does. Exception handling and SEO are very bad
auto increments translated words to make you reach the limit and to upgrade your free plan to non free (even when you delete the auto translations).. free plan is a fake, prefer to use of csv files for the shopify export if you don't want to lose time
I am copy-pasting a response by Customer Service that should save you from installing this app: "We are open Monday - Friday 9 am to 6 pm (Paris Time).
Please avoid sending a follow-up email until you have heard from us as this will push your request to the back of our queue." So now I am left for one weekend with a store (in the translated languages) that has a glitch that makes the prices disappear! Other than that, the app is user-friendly but gets translations wrong for super basic things like for standard pages titled "About" and "Home"... in common languages as German and French!
Hi PATA PAW,
We are sorry to see you had issues with Weglot. We like to provide our users with top-level support and therefore choose to not outsource our team. This is why we are not available on weekends :(. We sent you an email to see how we can further help out!
Best,
The Weglot Team
A nightmare. I am very happy I could finally leave weglot, don't do the same mistake. This app costs a fortune and there is always a new problem. Each email of your customers (and other details) will count as new words, and then your word count will increase and you will have to pay more. They will even put all the translations offline if you go over the "translation requests" by month. That's by far the worst app I used with my Shopify store. The value for money is terrible, check other solutions you will pay less to have a better service (no word limit and more languages). CIAO WEGLOT
Hi Aurore,
We are sorry to hear your experience was less than perfect as we strive to have the best translation app. Feel free to email support to let us know what problems you seem to have encountered. You have the choice to also exclude elements so they do not count towards your word count so you have better control of your limit. If you had encountered an issue with your translations requests, support would have been able to help you immediately with this so that your translations remain online.
Happy Holidays!