Avis (1 590)
Affiner
-
Par note
Terrible app. You manually translate content on their platform, but the changes never reflect in your store. Their support team constantly tries to shift the blame, claiming it's an issue with Shopify or other apps, but never their fault. Truly disappointing.
the app is not working properly, I have paid for Pro license and I am dissapointed with the customer support received
Ils te font encore payer même quand tu désinstalle l'appli. Je ne sait même pas comment arrêter la domiciliation...Appli pas terrible en plus de ça.
Bonjour ,
J'ai le plaisir de vous contacter au nom du Support de Weglot et j'espère que vous allez bien.
Je vous remercie pour l'avis que vous avez posté, et je suis ravi de pouvoir en discuter plus précisément.
L'abonnement ainsi que la résiliation de l'abonnement ne s'effectuant pas au sein de l'app dans Shopify, cela necessite une action complémentaire au sein du Dashboard Weglot.
Vous avez normalement été notifié de cela.
Je constate que vous aviez désinstallé l'application depuis quelques mois et dans la mesure ou vous n'avez pas utilisé Weglot depuis cette date, il est normal de ne pas payer pour le service.
J'ai procédé remboursement de ces mois et une preuve vous a été partagée par email.
Je reste à votre disposition pour tout renseignement complémentaire et vous souhaite une excellente journée.
Weglot Support
hard to set up - bad ui! support dont answer to messages
Hi,
Weglot Support here, I hope you are having a great day.
Thanks a lot for taking the time to write a review.
It seems that your experience with Weglot can be improved, and we’d be glad to help you, the best we can, improve your experience with our product.
We provide support by email to handle the demands as best we can and with the most information.
I can notice that we've answered you in less than an hour, and we always doing our best to try to shorten this time.
Could you let me know the challenges you're still experiencing so I can help you further work with Weglot?
Please contact us at support@weglot.com asking for Chris so we could help you further
Keep us posted,
Cheers
Tooo expensive!!!
Hi,
Weglot Support here. I hope you're doing well.
First of all, thank you for taking the time to write a review on Shopify.
I perfectly understand that our product seems to fit your translation needs, and it seems that the main issue for you is the Pricing.
It means that the Weglot Pro plan seems to fit the most your translation needs as you can see in the pricing documentation below
Pricing Documentation
We've just sent you an email with the detail of the subscription you need to manage according to your website's number of words.
It seems that the Weglot Pro plan seems to fit the most your translation needs. This plan allows you to get pretty cool features such as:
Pageviews statistics => Explore the country and the browser language of your visitors.
Translate URLs => Translate the slug URLs for a better UX and SEO (to finally reach more potential visitors on your website)
Could you answer to the email we sent to you or contact support@weglot.com so we can discuss further about your translation needs?
Have a wonderful day,
Regards,
WEBSITE DELETED!! DONT USE THIS! I deleted the Weglot app on my 8-figure store and my ENTIRE WEBSITE was deleted. I lost over $100K+ because of this APP. DON'T USE THIS APP! WEGLOT WILL DELETE YOUR WEBSITE
Hi,
Weglot Support here. I hope you're doing well.
First of all, thank you for taking the time to write a review on Shopify.
It seems that Weglot deleted only the project in your Weglot account. This doesn't affect your website, only the translation.
Indeed, after three months of complete inactivity with Weglot, i.e. without any API request to Weglot, the project is automatically soft-deleted as you can see in our terms by following the link below
https://www.weglot.com/terms
I've restored the project, and all your translations are findable in your project.
I've also sent you, in an email, a backup of all the translations present in your project.
Don't hesitate to contact us at support@weglot.com if you need any further information or help regarding Weglot.
Have a wonderful day,
Cheers,
destroyed my website
Hi,
Weglot Support here, I hope you are having a great day.
Thanks a lot for taking the time to write a review.
It seems that your experience with Weglot can be improved, and we’d be glad to help you, the best we can, improve your experience with our product.
We're not able to find the website associated with your Shopify store name.
Could you please contact us at support@weglot.com asking for Chris so we can help you further?
Keep us posted,
Cheers
WORST EXPERIENCE EVER. SO MUCH DAMAGE ON MY STORE AND INCOME LOSS!!!
They don’t take any accountability for the mess they make.
My website is down already for 7 days!! I am receiving an error because they messed up my DNS completely and now globally my website is down. I contacted my domain name provider and Shopify and they did everything they could and all settings are correct, but Weglot still holds some kind of access to my website which causes the error even though I deleted everything and completely uninstalled and removed my profile with them.
They don’t take any responsibility and just say it’s not their fault and I need to resolve with Shopify. IT IS 10000% THEIR FAULT and Shopify is also at a loss and can’t do anything further except determine wether they should still allow Weglot on their App Store! As soon as I untoggled the option for Weglot to use subdirectories my website was down and nothing has brought it back yet. They still have not resolved it to this day and every day goes by with us losing a lot of money.
Hello,
Thank you for taking the time to write a review of Shopify.
We had a chance to discuss further the issue you experienced, and finally it was decided to disable the integration. The issue here was mainly related to the DNS propagation on Shopify's end, and also a cache issue in the whole Shopify process.
Our Support agent kindly helped you to contact the Shopify Support team which fixed all the issues you experienced.
The issue is fixed now.
Please contact back our team at support@weglot.com so our team members can discuss your concerns in more detail.
You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin
We're remaining at your disposal for any further information,
And wish you a wonderful day,
The Weglot Team
Don't install this app, super expensive, and also I have deleted it and it still on my site.
CAUTION: WILL LEAVE CODE AFTER UNINSTALLING!!!
Hi,
Weglot Support here. I hope you're doing well.
Thank you for taking the time to write a review on Shopify.
About the leftover code, note that now Weglot is able to remove all its code related to the Shopify API automatically.
For older integrations, a manual action can be required, and you'll find the process in the documentation below
> https://support.weglot.com/article/127-shopify-troubleshooting-deleted-weglot-app-but-weglot-button-remains-on-website
We'd be really glad to help you further remove the leftover code in your admin. In this case, you just have to share with our Support team the code so we can send you a collaboration request.
We've sent you an email. Don't hesitate to answer the email to follow the discussion so we can try to improve your experience with our plugin.
Have a wonderful day,
Cheers,
Often bug for the price translation. NOT recommended at all! Very stupid app
Hi There,
Weglot Support here, we hope you're doing well.
First of all, thank you for taking the time to write a review.
I perfectly understand that our product seems to suit your translation needs. It sounds like your experience with Weglot can be improved, and we would be happy to help you, as best we can.
I noticed that you experienced an issue with the prices on the translated version, and the undesired behavior has been fixed now.
The issue was related to the fact that the price was contained in a block with another text and the element was translated.
Please contact back our team at support@weglot.com so our team members can discuss your concerns in more detail.
You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin
We're remaining at your disposal for any further information,
And wish you a wonderful day,
The Weglot Team