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We use Weglot to translate our website from FR to EN. The tool is easy to use. Really appreciated the customer support. Christophe was really helpful and provided quick solutions to fix the last missing translations. Thanks !
Great and fast support! We had a special requirement regarding the style and integration of our website and we got exactly what we wanted and needed. Thanks for the help, Alexis! :)
I used this app to help me translate my webpage, it's very easy to use and the support team has been so helpful. I 100% recommend this app.
Installed this on a store for a client. Process for customising translations was very easy and intuitive. We asked support for some assistance with styling the language selection dropdown, and they completed the work within a couple of hours. Excellent service and well priced app.
I have been using this app for a while and now I will be uninstalling it. It basically doesn't work well and it translates only partially. It also adds strange characters to the translation lists, increasing your word count so that you have to upgrade to a bigger plan. Customer support doesn't respond to any support requests.
UPDATE: I have received an email from Karina which blames me for not being happy with the app and leaving a bad review. She says, and I quote, "I wanted to know why you did not contact us directly and instead left this review?" So there is nothing wrong with the app and I have to be happy with it. Also, she chases me only 6 hours later saying "I wanted to follow up on the below message and see if you remove the review." Karina, I had contacted you twice through the webchat on the app, that's why. Your approach to feedback has been really terrible.
We are sorry you feel this way but asking you to contact us if you are having issues is not in any way blaming you. It is normal to ask a user to contact us if they do not understand certain aspects of how our app functions instead of leaving a negative review on issues that are actually fixable. So other users reading this understand that your issues were resolvable:
Here is the answer to your statements:
-We have responded to all your messages; the last one being in December. There were NO unanswered messages from our team.
-The reason your site is not translating completely is that you are over the limit of your plan and not the app not functioning.
-Can you give me an example of strange characters?
Also, we do not have some mechanism that randomly adds characters to your site to scam you. We are a reputable company and wish to remain that way. We translate everything that is in your source code.
We wish you the best in all your future endeavors.
Great app! very easy to use and configure, it makes a first translation quite accurate, works smoothly and the customer service is amazing.
Even I have uninstall the app, the button (which is not functional anymore) still keep appearing on the website, don't know how to get rid of it!
We are sad to see a 1-star rating as we can easily help you remove the button or you can do it yourself with this doc:
https://support.weglot.com/article/127-shopify-troubleshooting-deleted-weglot-app-but-weglot-button-remains-on-website
We are just an email away if you need us!
Wow super service client! En français en plus!
Je trouve juste dommage qu'avec Shopify la traduction des notifications est compliqué mais on a beaucoup de soutien !
The best translation app out there. Automatic translation is amazing plus the customer service incredible. They did a lot of the work for me and response time was immediate on office hours. Recommended 1000%
Nice job, guys! We used it for our souvenir shop dodomarket.mu and we were positively surprised. Quick translation at acceptable quality level. Machine translation still requires manual corrections, but certainly will improve with time. Price also ok. Thanks!