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I used this app to help me translate my content and it ended up costing me losing clients and money, lot of money, its the worst app ever, the IDE is not working properly, it changed the landing page for every user, the editing is not east to get to, nothing worked I just lost money and time for this app, and the worst thing is that i paid for it, next time I should read reviews before I purchase anything. I dont know why this is the first app on here.
20 bucks a month for that is pure scam. The app is full of bugs, it changes things you already corrected, the glossary isn't working properly. I've spent a lot of time of my translation due to this bad app and I'm not even done. And, there are also some pages that are only partly translated. This is such a useless mess!
Hello,
As a reputable company with over 50k users, we place zero interest in trying to scam any of our users. We would be happy to help you out as I see you had not reached out to support concerning any of your issues. To date, we do not have any bugs present, Weglot does not change things you have corrected so I would be happy to explain how it works.
We do have to mention that writing us messages like: "tell the sales b*** that wrote me on Facebook about my review that she'd better go to hell!" is not constructive at all for us to help you. We just want other users to see that although we wished to help you, you continued to insult us.
Best of luck and we hope everything works out for you.
Unfortunately, it was so disappointing!!!
I am really disappointted, the application Weglot made a big mess in my template !! I remove it but still appear on my website, and the mess is less but still there.
This app doesn't auto open as they promote .waisting money and time .
for over a mount we flip-flop emails with customer service with no help - just link to self help .
Did not translate correctly, had to translate myself. The price is way to hight for the service provided
We attempted to contact you numerous times to help you out with no response. We use the best machine translation available and also offer professional translations if you would like them to be reviewed. We are more than happy to help you out if you wish. Have a great day!
Hey! Be careful! I have connected the application. But then I turned it off and deleted it. They keep charging me money every month! I wrote in support but there are no answers !!!
Hi Dentiphoto,
We are sorry to hear about your bad experience but rest assured we do not want to charge you if you are not using the app. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. The good news is we went ahead and corrected the error and refunded you the amount. We hope this helps!
I still can't feel how good it works, now I have spent a lot of time, but still not set it up well, many settings make me feel confused and difficult, I am already very tired, should I give up? 。。。。
reported ti them 2 days with fews email still can't solve the problem, finally i deleted WELGOT
This app is full with bugs and horrible customer service, don't get me started about the amount of times I had to translate the same words.
I am so sorry for the trouble this has caused you but we do not outsource our support. You wrote us 4 messages on a Saturday. We state in the saved reply we are open Mon-Fri.
We actually have faster support than most apps. Also:
-We do not have any active bug
-We do not have horrible customer service
-If you had to translate a word various times, there is usually a reason behind it.
Let me know if you need additional help.
Bad app. Bad support.
Wanted to translate to Arabic with right to left layout
The app messed up my website layout (for the translated language only)
I contacted support asking them to correct these changes. Karina responded with a silly email telling me they cannot "redo a site" for me.
I chose another app, had the same problem, but they resolved all issues for free!
Weglot is a bad choice!
Response:
You should've handled this issue in a more professional manner rather than saying "redo a site for you". I never requested changes for my site. I was requesting your team to correct faults caused by the Right To Left (RTL) view. If you had a little more experience in RTL layout you would've understood what I meant.
The other app understood the issue and worked with me and they resolved everything.
I had the right to review and I posted what I believe.
Weglot is a bad choice.
Good luck to you too :)
Response:
I have no interest in fighting you as well. And I am not gearing nothing to hurt no one. I wrote what I think in a direct way.
Again, I am not asking for any changes on my website. If I want to "redo" my website I would hire a developer for that. Not install a language app and ask its customer support team to redo it for me. The response didn't relate to my request and was inappropriate.
I am installing your app to add Arabic. After I did, the layout changed to right-to-left. However, there were drastic mistakes in that change. Some elements changed other elements remained left-to-right. That is why I was very disappointed when you said "we cannot redo a site for you".
I wish you the best of luck.
Update: Thanks again for your second response but if you wish to settle this matter, We recommend you email us back directly as it seems your responses are geared to hurt Weglot in a non-cordial way. We are here to just help out our wonderful users and have no interest in fighting with you :)
Again, best of luck to you.
We are so sorry to hear you believe our responses were silly but here at Weglot, we do not take any email from our more than 50k+ happy users as a joke. We know Weglot is not for everyone so we are happy you found a provider that works with your needs. We are here to provide all our users with the tools to make their site multilingual but like all apps, we have our limitations in the work we can do in making changes to their site. We like to let our numbers speak for themselves and with more than 600+ 5-stars reviews, Weglot is a great choice in support and multilingual needs :) Best of luck Mahmoud!