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Since I am not a technical person, I didn’t know how to perform the system updates. Although I was generally satisfied with Weglot’s translation service, I was almost going to cancel the system since I got stuck with error messages. However, thanks to the clear instructions from Nahomy at the help desk, which I could easily understand, I was able to make all the updates and get it working smoothly. It’s great to have a good working system, but receiving fast and needs-based technical support... that’s amazing! Thank to Weglot and Nahomy in person:)
Support helped me very good when we launched our new website / new version. We went live and they deleted all old content. So we could easily add all new translations. This way we could even downgrade our yearly plan. And cleaned the amount of translated words in weglot.
Manon, was excellent in her communications. And very quick responses.
Weglot works brilliantly and the quality of the translation is very good.
On top of that, the support is excellent. I have always received very good solutions in a very short response time. Most of the time, the adjustments were not only explained but already carried out.
The Weglot Team are always very helpful and getting back to me fast, whenever we have technical issues.
I love the software and we have been using it for several years.
I almost put 4 stars because of the price. But my website in english is ranking after translating in DE and FR and is very worth it for me. Plus the customer service is very very good.
Weglot is an excellent app for adding multilingual support to your Shopify store. The setup is quick, and the automatic translations are generally accurate. I love the ability to edit translations for a more personalized touch.
What impressed me most was their helpdesk. The support team is responsive and knowledgeable, making it easy to resolve any issues.
Overall, Weglot is a fantastic choice for anyone looking to expand their store's reach with great customer support. Highly recommended!
Great customer service and quick response times. Kevin has been extremely helpful and friendly in supporting our team.
Weglot is the perfect solution for us. On the one hand, the translations are really very good, and on the other, the setup is also suitable for beginners. If problems arise, the really competent support is very quick to help solve the problem. Languages can be added or removed quickly. Likewise, all parts of the website can be easily translated without any programming knowledge. We have already tested other solutions, but have clearly decided on Weglot. Quality is a crucial aspect for us. Here, too, a special thank you to the support team!
I will be honest and say that, in the beginning, I found this app quite complicated and kept going back to more simple apps from competitors only to get massively frustrated by their lack of functionality. So, in the end, I took some time to read the massive amount of documentation that Weglot provide (including videos) and bring myself up to speed and I have not been disappointed - this app is the only one on the market that has such capabilities (trust me, I tried them all). And then, when I am unable to proceed (due to my own limited skills) the support team are just outstanding - quick and so helpful, I really haven't had an experience like this. My store is now totally translated into EN, FR and NL perfectly - thanks, Weglot.
Amazing support team. I had major problems with my website for over a month but they never gave up on me. Created a custom solution for me that works excellent. Manon in the team is the best.