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The app works differently from Shopify's language setting, making it a little bit difficult for people like me with barely any coding skill, and requires more time at beginning to figure out how does it work. I'm still rating it at least 4 stars partly because of the assistance from Albane, one of their support team members. With his patience and efforts, a lot of issues were solved, and I also kind had a quick tutorial from him about how to setup the app in the way I want. I would really want to rate it a 4.5 because I think it's still kind pricey based on how the app calculate the words being translated. Overall it's a good app.
Customer support answers to questions with no time and UI of App is beautiful. Only minus of the App is that I can't do translations during development with Visual editor when the Store is password secured.
Application chère et qui vous oblige à monter systématiquement en forfait. Il vous compte les mots que vous traduisez vous même dans le forfait!
Je viens de changer à Langify et j'en suis très contente (17euros par mois).
Sinon j'ai hésité avec la nouvelle application de Shopify est gratuite (translate and adapt) et à priori marche très bien.
Bonjour,
Nous vous remercions d'avoir pris le temps d'écrire cet avis.
Lorsque vous désinstallez l'application Weglot de votre admin Shopify, un email est envoyé sur l'adresse email renseignée dans votre compte Weglot, vous indiquant de résilier votre abonnement si vous avez une souscription encore active.
Suite à votre contact avec notre équipe Support, nous sommes ravi d'avoir pu vous aider à régulariser la situation.
Nous vous souhaitons une excellente journée et restons à votre disposition à support@weglot.com si vous souhaitez plus d'informations :)
I used this for 8 months app and rarely spend the time to write a review. Here is what I found:
1) Why should we extra to see if this app is really working as they charge for the analytics.? LOL
If most of your customers are within North America then this is waste of time as it will slow your load speed. If you sell world wide any translation app might help
2) After I removed the app, I was still being billed on credit card. This developer is sneaky as people should be aware that unlike most app's which are billed through Shopify and thus the billing automatically stops when you delete the App. This is not case when you put your credit card in for a direct billing and there is not much Shopify can do to help you out.
It was finally sorted out but I would advise people to avoid any app's which require a credit card as otherwise your at their mercy.
We are sorry to hear you feel this way and attempted to work with you and explain everything in detail as we value our users.
1)We tried our best to explain to the user how we work as we are not an analytics app but rather a multilingual solution. We have checked out loading speeds and have no other user complaints of this nature.
2)Users have the choice to pay through Shopify or through our Weglot site which would also mean you would need to cancel from the place of purchase. We sorted it out with the user and explained what happened as we remain transparent about the payment process. Like many other apps, Weglot uses credit cards to enroll a user in the plan and charges them depending on the frequency of that plan.
Thanks to the support Weglot team. From all the apps we used before this one is simple and easy to use. Also, if you need to make some correction is pretty straightforward. Also, It will help all your customers all over the world. We recommend using this app!
Great app and great customer service that responds quickly. I highly recommend this app for your shopify shop.
This app really helpful and the customer service always ready to help you.
I love this app. Do the job and the support (which is very important in ecommerce & shopify apps is simply excelent. Recommend it to grow and scale your business.
We installed this app and ask for a support: everything worked really good and fast!
It's awesome work with professional people
Great app! Easy to install and user-friendly. It translates everything automatically and then you are able to customize your translations directly on the website which is great! I highly recommend Weglot