総合評価
4.6
評価レベルごとの件数
  • 評価の87%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の6%は1つ星です
2024年4月19日

Very good support team

Labākais uztura bagātinātāju veikals
ラトビア
アプリの使用期間:2日
2023年12月28日

I had an excellent experience with Weglot Customer Service Support. They responded quickly and resolved my issues of our website. And also take our suggestion to optimize weglot documentation. Thank you for the great support, Antoine!

OH LA LAQUA
ドイツ
アプリの使用期間:1年以上
2023年12月27日

I've found Weglot to be an outstanding solution for translating my website. It operates seamlessly and efficiently, making my content accessible in multiple languages with impressive accuracy and speed. What I value the most, however, is their exceptional customer support. The Weglot team is genuinely dedicated to resolving any issues that arise, particularly those related to my store and their app. Their willingness to go the extra mile not only enhances my overall experience but also instills a deep sense of trust and satisfaction in their service. It's clear to me that Weglot prioritizes its customers, striving to provide not just a tool for translation but a comprehensive, supportive service that truly values and responds to user needs.

Drakenbloedboom
オランダ
アプリの使用期間:1年以上
2024年4月19日

What a fabulous customer service experience with Ryan!
He got my app up and running with subdomains configured within the first day of download.

The app works seemlessly. Fantastic job, keep it up.

Cheers

Ana Boluda - Made in Spain
インド
アプリの使用期間:1日
2023年12月15日

I had an excellent experience with Weglot Customer Service Support. They responded quickly and resolved any issues I had with the Arabic translation version of my website. Thank you for the outstanding support, Antoine!

Mahajati
シンガポール
アプリの使用期間:5年弱
2024年2月23日

For our furniture store, integrating a translation app on our website was a must. The Weglot app was easy to install and use, and the support provided by the Weglot team was much appreciated. When we needed adjustments to the app's graphic look, they solved the problem in a couple of hours. Also, a great feature is that you can manually review the words translated and make adjustments if needed. Overall, we are very pleased with the app.

The Decorators
ルーマニア
アプリの使用期間:3日
2024年3月29日

Fanny de Weglot est très professionnelle.
Une aide précieuse.
Je recommande à 100%

Création Personnalisée
フランス
アプリの使用期間:1日
2024年1月16日

The app start pushing you to increase plan constantly even if you don't put anything new translated words increase. Rather than this is not comfortable to put manual translation because is necessary to check and correct some translation.

SPOON GMBH
ドイツ
アプリの使用期間:29日
Weglotが返信しました 2024年1月25日

Dear SPOON GMBH,

I hope you are doing well.
I wanted to reach out to you regarding the recent feedback you provided, expressing dissatisfaction with the increase in word count.

First and foremost, I want to express our gratitude for taking the time to share your thoughts with us. Your feedback is invaluable as it helps us understand the concerns of our users and continuously improve our services.

I understand that the recent increase in word count may have been unexpected and possibly inconvenient for you. I can see that Christophe has reached out to you as well, explaining why this happens and providing solutions on how to decrease it if needed.

Do you need further help? I went ahead and did a word count of your site, and it seems you have a total number of Words: 300,501. You can see that this is not a question of Weglot trying to make you upgrade but more a question of the total number of words you have that surpasses your current plan.

Feel free to let me know if you need any more information.

Cheers,

The Weglot Team

2024年2月7日

The translation of the app was excellent. I only had to manually exclude a few words from being translated and the result was near perfect. I had a French version of my site up and running in only a couple of hours.

Customer service is also stellar. I had an issue when I changed to subdirectory mode with product pages not showing the translated version, and the customer support team quickly had the issue resolved.

Fortus Pilates
カナダ
アプリの使用期間:5日
2023年12月14日

Terrible customer service. We had a small bug and the solution they offered deleted all our manual translations and thus made weeks of work go to waste. Also slows down your website a LOT.

PlusGear
オーストリア
アプリの使用期間:2年弱
Weglotが返信しました 2023年12月19日

Dear User,

I want to express my sincerest apologies for the inconvenience and frustration you encountered due to your recent experience with our service. Your feedback regarding the small bug and subsequent loss of manual translations is deeply concerning to us, and I completely understand the frustration caused by this situation.

After an investigation with our team, it seems no manual translations were removed from Weglot's end, and our team did their best to answer all your questions and concerns.

Feel free to contact the support team at support@weglot.com if you wish to have further assistance.

Best,
The Weglot Team