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Store speed dropped form 89 to 16!!! They worked in my code without permission and just "rmoved" some optimized code.
Storefront was damaged fro 5 days, all you get are snotty arrogant replies for created problems by them, trying to avoid clear communication. We have several shops and work with a lot of developers, we are on the Pro Plan here. customer service was never great, always leaving out details but this is just disrespectful to the core. you ask them what option exist for setting the language switch and they go into live them, remove optimized code and set the ugly switch in the middle! of the slider and thereby move my whole menu and leave it broken for days. Good developers always check what your want and work in a test theme to avoid damages. there are much better apps out there with integrated currency change and respectful customer service. go there. Update:
They did not "reach out" several times as mentioned by weglot, they just did reply via mail.
It seems one person is working on the answers, another person on the actual theme but details and requests just get lost.
Write them ten times what you want and need and be sure only one problem will be maybe looked after. There was never an apology for the issues created by them and our store is still not back on its original speed.
Hi,
We are so sorry to see you have had a negative experience with Weglot but it seems our team has reached out multiple times with solutions and you did not wish to continue the process of help from our developers. Sadly we were not able to further get a response from you.
If you wish to continue the conversation, we are happy to answer you back and make this right.
Have a lovely day!
THE WEGLOT TEAM
The app is amazing, easy to use and install. But what really blew my mind was the customer service. I have been working for myself for 8 months and Weglot (specifically Alexis) has the best customer service BY FAR I have ever seen. Completely hassle free. Actionable easy to understand steps for an hreflang issue I have been trying to find answers for weeks. Friendly, she WANTED to help I could tell. What an awesome experience all around. Totally recommend this app, there are good people behind it.
There is no perfect translation app on the market but that app is to me the best one as it allows you to have your store translated in multiple languages in 1' which is awesome - translations aren't perfect in some cases but it's more than enough to start selling in many countries - if needed, you can always customise them - support team is very professional and they respond quickly ! well done :)
A simple system to use, they have a lot of instructions on the website and if there is a any problem, the support is always very helpful.
We use this app and the customer service is really great! I definitely recommend it for your online shop.
Great app and amazing customer service. I used to have another translation app but it was not translating the metafields so it could not translate the all website. Max has helped me a lot. The customer service is fast and these guys are easy to work with.
very great app. simple and fast to use.
Absolutely nice support ! they help us each time we need them.
The free trial worked great, super Customer Service provided by Augustin.
J'ai eu recours auprès d'Antoine qui a résolu mon problème de login avec mon nouveau compte Pro, en l'espace de quelques minutes ! Un service au top et encore merci Antoine ! L'application est intuitive et les traductions sont de qualités !
Great customer service. We was very surprised by the rapid response. Max was extremely helpful. We like the simplicity of the dashboard and the possibility of improving the translations live on our website.