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Update review early April:
After my latest update and 1-star review (see below) and the removal of Weglot on our store / stopping our subscription, I've been properly contacted by the Weglot support team. They offered another try (normally the saying goes "three times a charm", but this would be "four times a charm") to see if we could get the implementation to work, where needed with support from their dev team.

After some initial checks back & forth earlier this week and granting Weglot access to our Shopify environment, today we've had a support hotline with Guillaume and the team at Weglot.

Step by step we've jointly redone the multi-language subdirectory implementation. After having completed the steps, we again we're confronted with some of the errors that occured earlier. However, this time with the support of their development team, they did some changes in the implementation (excluding some CSS & Javascript files), which positively resulted in a properly working Weglot implementation with Sub-directories in 3 additional languages.

Credits to their support team this time: friendly, fast, patient and knowleadgable!

Initial 1-star review late march:
We've done 3 attempts to get Weglot properly installed including the required DNS settings. In jan/feb we did it ourselves, which resulted in our website complete going offline as some other reviewers also mentioned. DNS propagation can take longer, but this was longer as normal.

Last week we did another try, this time having given Weglot's support access to our store and they did it via a second option with another CDN provider, as the default one "gave a conflict" according to their support in jan/feb.

So Weglot's friendly support did the implementation now, but still with the same results, almost 24 hours completely offline, from multiple locations across the globe, so it doesn't feel like a normal results of "DNS propagation". Also, Weglot's support indicated they've never seen it take this long and couldn't find a reason why it doesn't work for us as everything was implemented correctly and working for them as they said.

So now we uninstalled the plugin, having to source for another solution again.

I have to say that the speed and friendliness of Weglot's customer support is good, it didn't solve our issues however. So now we'll be looking for an alternative.

Je cherchais une application qui permette de traduire toute ma boutique (Theme + Apps). J'en ai testé plusieurs, au final j'ai retenu WEGLOT.
Tout n'a pas été simple à mettre en place, mais le support a toujours été présent pour m'aider.
Au final ma boutique est traduite et est opérationnelle. Il me reste encore des détails à régler mais je ne doute pas que le support m'apportera encore toute son aide pour les résoudre.

Perfect support !! Everytime I asked a question I had an answer very quickly :)

Globalement très bonne app, pratique et efficace. Pas toujours facile d'utilisation, mais un service client très réactif qui a su résoudre les quelques difficultés rencontrées. Je recommande !

Very nice app and wonderful customer service. It's really helping us to open up to new markets. I strongly recommend it :)

Amazing customer support! App seems to be a bit fiddly but all in all I would highly recommend... very quick to attend to issues

This app works fine for translation but customization does require some CSS knowledge - not ideal for non-technical folks. However, their customer support is super responsive and helpful! They were able to help us sort out any issues pretty fast. Good choice if you use Gempages for your site!

I decided to update my negative review after the negative experience i had with one of Weglot support member. The matter was addressed by the management who reach out to me within 24h in friendly polite way, My technical problem (excluding content from being auto translate) still exist but I hope Weglot will be able to solve it.

I like the app, just had some trouble starting it, not knowing that I had to go through the pages to have them translated... And to install the app, I had this roaming page about installation... It lasted several days like this, not knowing what to do.
The support I received from Guillaume was fast and effective, so thanks to him!

Great app, the best I have tried, but of course, it is not the perfect translator, as you must check everything is correct but it is very helpful for big web sites when you need to have it in different languages. It can be better making it easier to erase the useless translations like numbers.

The best thing about this is the GREAT and PROACTIVE customer service, giving you the best answer in a few hours.