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The Weglot Team are always very helpful and getting back to me fast, whenever we have technical issues.

Thank you so much for you great service !

Update review early April:
After my latest update and 1-star review (see below) and the removal of Weglot on our store / stopping our subscription, I've been properly contacted by the Weglot support team. They offered another try (normally the saying goes "three times a charm", but this would be "four times a charm") to see if we could get the implementation to work, where needed with support from their dev team.

After some initial checks back & forth earlier this week and granting Weglot access to our Shopify environment, today we've had a support hotline with Guillaume and the team at Weglot.

Step by step we've jointly redone the multi-language subdirectory implementation. After having completed the steps, we again we're confronted with some of the errors that occured earlier. However, this time with the support of their development team, they did some changes in the implementation (excluding some CSS & Javascript files), which positively resulted in a properly working Weglot implementation with Sub-directories in 3 additional languages.

Credits to their support team this time: friendly, fast, patient and knowleadgable!

Initial 1-star review late march:
We've done 3 attempts to get Weglot properly installed including the required DNS settings. In jan/feb we did it ourselves, which resulted in our website complete going offline as some other reviewers also mentioned. DNS propagation can take longer, but this was longer as normal.

Last week we did another try, this time having given Weglot's support access to our store and they did it via a second option with another CDN provider, as the default one "gave a conflict" according to their support in jan/feb.

So Weglot's friendly support did the implementation now, but still with the same results, almost 24 hours completely offline, from multiple locations across the globe, so it doesn't feel like a normal results of "DNS propagation". Also, Weglot's support indicated they've never seen it take this long and couldn't find a reason why it doesn't work for us as everything was implemented correctly and working for them as they said.

So now we uninstalled the plugin, having to source for another solution again.

I have to say that the speed and friendliness of Weglot's customer support is good, it didn't solve our issues however. So now we'll be looking for an alternative.

Je cherchais une application qui permette de traduire toute ma boutique (Theme + Apps). J'en ai testé plusieurs, au final j'ai retenu WEGLOT.
Tout n'a pas été simple à mettre en place, mais le support a toujours été présent pour m'aider.
Au final ma boutique est traduite et est opérationnelle. Il me reste encore des détails à régler mais je ne doute pas que le support m'apportera encore toute son aide pour les résoudre.

Perfect support !! Everytime I asked a question I had an answer very quickly :)

We have been using Weglot for over a year now and we are satisfied with the service. They are always very responsive and professional. The service helps our business tremendously!

Great tool! Very comprehensive feature to manage and edit the translation. Cost is also reasonable. Just one comment is adding one more Chinese option for Hong Kong marketing (Hong Kong Chinese is different from Taiwan Chinese).

Globalement très bonne app, pratique et efficace. Pas toujours facile d'utilisation, mais un service client très réactif qui a su résoudre les quelques difficultés rencontrées. Je recommande !

Very nice app and wonderful customer service. It's really helping us to open up to new markets. I strongly recommend it :)

Amazing customer support! App seems to be a bit fiddly but all in all I would highly recommend... very quick to attend to issues

The app is great to use, a lot of possibilities, you can do manual and automatic translation, also exception customer service