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bad application, overpriced and once you hit over 1 million words, they charge you over 2000.00$ per year. On top of that, I removed the app. almost 2 years ago and still have tags and scripts that mess up my URLs and redirect to 404 dead links. Noone had the decency of reaching out to us to tell us how to uninstall the app correctly and at least mention that if you do not delete the app. many bugs will occur if USA customers log in as their IP is redirected to www.domain.com/en-us/en-us/en/us/en-us and cannot be removed so, you get broken links and we have dropped 50% of our sales becomes of them plus because of their unprofessionalism, we never knew that the site was broken.
Merci Weglot vous êtes vraiment des incompétents. A Canadian VERY unhappy customer.
Hello,
Thank you for taking the time to write a review of Shopify.
It sounds like your experience with Weglot can be improved, and we would be happy to help you, as best we can, to improve your experience with our product.
Regarding the code remaining in your admin, please be aware that once the application is uninstalled, an email has been sent to your account's referral email address telling you how to completely uninstall Weglot from your environment. I've sent you in a separate email an example of such an email.
Until recently, Shopify gives us the possibility to automatically delete the code of our application during an uninstallation, and we have already made the necessary changes within our plugin.
Would you like me to personally investigate your admin to make sure that there is no more Weglot-related code?
Please contact our team at support@weglot.com so our team members can discuss your concerns in more detail.
You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin
About the broken URLs, I don't see any active projects in your account anymore, this means that no integration seems to be active and therefore the remaining code in your admin should not have any impact on your URLs. Contacting us back at support@weglot.com, we'd be glad to make further investigations if you'd like us to.
We're remaining at your disposal for any further information,
And wish you a wonderful day,
The Weglot Team
Even though I uninstalled it, the charges continue. Subscription scam?
Hi ROOTOTE GALLERY_EDITION,
We are sorry to hear you had an issue with Weglot. We manage subscriptions the same way you do on your phone. You need to cancel your plan when you no longer want to use Weglot.
If you encounter an issue, we have our lovely support staff ready to help out and cancel it for you.
Do not hesitate to contact us at support@weglot.com if you still have an issue, as we are not able to locate any emails from you at this time.
Thank you,
The Weglot Team
Do not use this app, it never translates my company name properly. Every single time I add a new product, I must open the app and fix the way that my company name is spelled. It can't even translate the word "meters" properly. I have changed specific words so many times it feels like at this point the app is just not saving what im fixing, and I have to constantly re-do it. This is by far the worst translation app I've ever had to use, and I can't switch to another app because then all my progress would be gone and I would have to re-translate everything.
Hi زخــارف,
Thank you for taking the time to write a review. I am so sorry to hear about your negative experience. We’d like to know more about your situation, but we cannot locate your store.
Please get in touch with us at support@weglot.com so that we can discuss more on this.
In the meantime, keep in mind you are able to use our Glossary tools always to translate your site's name properly as well as the word meters. :)
https://support.weglot.com/article/130-translations-exceptions
Thanks,
The Weglot Team
attention quand vous enlevez l application il continu a prendre votre argent, de plus ca fonctionne juste pour la base de shopify
Terrible customer service. We had a small bug and the solution they offered deleted all our manual translations and thus made weeks of work go to waste. Also slows down your website a LOT.
Dear User,
I want to express my sincerest apologies for the inconvenience and frustration you encountered due to your recent experience with our service. Your feedback regarding the small bug and subsequent loss of manual translations is deeply concerning to us, and I completely understand the frustration caused by this situation.
After an investigation with our team, it seems no manual translations were removed from Weglot's end, and our team did their best to answer all your questions and concerns.
Feel free to contact the support team at support@weglot.com if you wish to have further assistance.
Best,
The Weglot Team
in fact I'd rate negative -5 star. Do not use this app. they will upgrade you a higher plan without your permission. I have been charged for extra 30euro for more than a year without my permission.
Hi Little Bae,
We are sincerely sorry about the negative experience you encountered.
I am so sorry but we couldn't find an upgrade done on our part but rest assured we refunded you and made sure the account is closed so this will not happen in the future.
Happy Holidays!
My website is down due to the instructions of weglot.
For the subdomains they said to make changes in DNS which has caused my erbosteste not work anymore.
I can’t get any sales anymore.
I have submitted tickets since yesterday and haven’t received even one reply. I don’t know if I should sue for damages as I wasn’t informed about these consequences.
Hello,
Your insights are invaluable, and we are committed to addressing the issues you've raised to enhance our overall customer experience.
After taking a look at your account, our team was active in responding to your messages and solved your issue.
We tried to contact you again to see if all changes are reflected on your end but have yet to receive your response.
Do not hesitate to contact us at support@weglot.com if you have any further questions.
Cheers,
The Weglot Team
The automatic translations often don’t make any sense. The words are translated but you will have to go over the translations to make sure they are correct. Once you have done all this, weglot will continuously over write all your hard work over and over again with the translation that makes no sense. There is no way to stop this from happening. I DO NOT recommend this app because of that.
Hi Arteflame,
We’re sorry to hear that you are dissatisfied with Weglot and will take your feedback into consideration as we move forward in our work. Keep in mind, Changing the original content of your website can also impact your Translation List.
As Weglot is creating new translations each time you change the original content of your website, the previous translations will also be found in your list but the new generated translation will take priority is showing on your site.
Important:
If you have previously manually edited a translation and an edit has been done to the original content, you will not lose this manual translation but the new automatic translation generated by Weglot will display instead of the manual one as the content has changed. If you wish to keep the previous manual translation, you will be able to find it in your translations list, copy and paste it into the newly created translation.
We hope this helps you better understand how Weglot works :)
All the best!
THE WEGLOT TEAM
We dont recommend Weglot. Its really unstable and has much bugs and make MUCH EXTRA WORK. When you make translations, they dont appear in the webshop. We sell globally high quality electronics and it makes it harder so we are trying to find an another service.
Dear Joy Planet Finland,
We appreciate you sharing your feedback about Weglot, and we apologize for any inconvenience you've experienced. We understand the importance of a reliable translation service, especially when operating a global webshop for high-quality electronics.
We take user feedback seriously and are committed to addressing any issues our users encounter. We would like to investigate the problems you've mentioned regarding instability, bugs, and translation visibility in your webshop. Could you please provide more specific details or contact our customer support team at support@weglot.com? This will help us identify and resolve the issues you've faced.
Your satisfaction is our priority, and we would like to work towards providing a better experience for you.
Thank you for bringing these concerns to our attention, and we look forward to the opportunity to improve your experience with Weglot.
Best regards,
The Weglot Team
Store speed dropped form 89 to 16!!! They worked in my code without permission and just "rmoved" some optimized code.
Storefront was damaged fro 5 days, all you get are snotty arrogant replies for created problems by them, trying to avoid clear communication. We have several shops and work with a lot of developers, we are on the Pro Plan here. customer service was never great, always leaving out details but this is just disrespectful to the core. you ask them what option exist for setting the language switch and they go into live them, remove optimized code and set the ugly switch in the middle! of the slider and thereby move my whole menu and leave it broken for days. Good developers always check what your want and work in a test theme to avoid damages. there are much better apps out there with integrated currency change and respectful customer service. go there. Update:
They did not "reach out" several times as mentioned by weglot, they just did reply via mail.
It seems one person is working on the answers, another person on the actual theme but details and requests just get lost.
Write them ten times what you want and need and be sure only one problem will be maybe looked after. There was never an apology for the issues created by them and our store is still not back on its original speed.
Hi,
We are so sorry to see you have had a negative experience with Weglot but it seems our team has reached out multiple times with solutions and you did not wish to continue the process of help from our developers. Sadly we were not able to further get a response from you.
If you wish to continue the conversation, we are happy to answer you back and make this right.
Have a lovely day!
THE WEGLOT TEAM