Weglot: AI & Human Translate

Hi Dr. LEVY,

Thank you for sharing your feedback.

We’re genuinely sorry to hear about your experience and understand how frustrating this situation was for you. Following your review, our support team reached out privately to better understand the issues you encountered and offer assistance with the mega-menu translation and editing setup.

As part of this follow-up, a full refund was processed to ensure the matter was resolved on our side, even though we didn’t have the opportunity to address the technical setup together beforehand.

Our support team remains available should you wish to revisit the configuration or need help in the future. We always aim to assist users with complex setups and ensure Weglot works as expected.

Thank you again for taking the time to share your experience.

— The Weglot support team

Hi,

Thank you for taking the time to share your feedback, and we’re sorry for the confusion this caused.

Uninstalling the Weglot app does not automatically cancel the subscription, which needs to be ended separately from the account billing settings. We understand this may not have been clear and sincerely apologize for the frustration.

Our support team has reached out to you to fully clarify the situation and to propose a complete refund so this can be resolved properly. We remain available and committed to closing this matter in a fair and positive way.

Weglot Support Team

Bonjour,

Merci pour votre retour. Nous sommes sincèrement désolés pour les difficultés rencontrées et pour l’impact que cela a pu avoir sur votre boutique.

Pour clarification, Weglot ne modifie jamais les DNS d’une boutique sans action volontaire du marchand. Certains réglages DNS peuvent être proposés dans le cadre d’intégrations avancées, mais ils sont toujours optionnels, documentés et réversibles. La désinstallation de l’application n’entraîne aucune modification automatique des DNS.

Nous comprenons néanmoins à quel point une indisponibilité de site est pénalisante et regrettons de ne pas avoir pu vous accompagner à ce moment-là. Nous n’avons malheureusement pas réussi à identifier votre compte pour analyser précisément la situation.

Si vous le souhaitez, vous pouvez nous contacter directement à support@weglot.com en indiquant le nom de votre boutique ou l’adresse e-mail associée. Nous prendrons le temps de comprendre ce qu’il s’est passé.

Cordialement,

L’équipe Support Weglot

Hello,

Thank you for taking the time to share your feedback.

We’re sorry for the frustration you experienced initially. Our team worked with you to investigate the issue and identify the root cause, and we’re glad we were able to resolve it together.

If you need any further assistance, we remain fully available to help.

Best regards,
Weglot Support team

Hi,

Weglot Support here. I hope you're doing well.

Thank you for taking the time to write a review on Shopify.

About the leftover code, note that now Weglot is able to remove all its code related to the Shopify API automatically.
For older integrations, a manual action can be required, and you'll find the process in the documentation below
> https://support.weglot.com/article/127-shopify-troubleshooting-deleted-weglot-app-but-weglot-button-remains-on-website
We'd be really glad to help you further remove the leftover code in your admin. In this case, you just have to share with our Support team the code so we can send you a collaboration request.

We've sent you an email. Don't hesitate to answer the email to follow the discussion so we can try to improve your experience with our plugin.

Have a wonderful day,

Cheers,

Hi there,

We're really sorry to hear about your experience and completely understand how frustrating this situation must feel.

We want to clarify that our Auto-Upgrade feature is not enabled by default— it must be manually activated. It's designed to ensure your website stays fully translated even if your word count exceeds the plan limit, and we make this clear during setup and in our documentation.
That said, we understand it can sometimes be overlooked, and we're always happy to review it and check further with our customers to see exactly what happened.

Regarding the ongoing charges, it appears that your subscription was not fully canceled, which is why billing continued.
Canceling on Shopify or uninstalling the app doesn't automatically cancel your subscription with Weglot, as billing is handled separately.

In any case, note that we processed the refund of the related charges for you.

Please don't hesitate to reach out to us again directly at support@weglot.com so we can check this further together.

We genuinely appreciate your feedback—it helps us improve both our service and communication.

Best regards,

The Weglot Team

Hello,

Thank you for taking the time to write a review of Shopify.
We are sorry that you went through a difficult experience as you expressed in your review.

In fact, we are doing our best to provide the most efficient product and support and we'd like to take the time to investigate the undesired behavior you've faced a bit further so we can try to find a solution together

​Please contact back our team at support@weglot.com so our team members can discuss your concerns in more detail.
You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin

We're remaining at your disposal for any further information,
And wish you a wonderful day,
The Weglot Team