WhatsApp Chat & Abandoned Cart

Ever since my store started using wati our rto% has gone down by 5% and there is also an overall increase in my sales from the abandoned cart flows. Our customer support has also has also become much more organised and easily tracked after using wati.

We love this app. We use WATI team collab app for our customer service and the shopify app is also great. It allows us to automate a lot of things. They have great customer service as well!

Must say that this is one of the most evolved WhatsApp API platforms in the market! once you spend a little time on getting acclimatized to the platform, you would realize that it is quite easy, breezy

Also the Expert team at WATI are super quick and helpful!!! Madhvan & Jhanavi prasad have been super quick in solving all our deployments

overall extremely happy with WATI

one of the worst apps i've seen so far
1. no help or assistance in getting green tick
2. unable to send whatsapp broadcasts on half the contacts
3. according to india pricing i need 7$ to message a 1000 customers, i had balance of 18$ but still unable to do so

frustrating, random replies to every complaint, apparently half the numbers don't have country codes, i uploaded all the numbers without country code. i still don't have the reply to why i can't send messages while i still have 18$ balance.
there are many better and cheaper options. seriously beware

This App has really helped a lot with regards to automated responses from Shopify directly to WhatsApp. We have experienced a better link with our customers in that they get immediate feedback as well as an easy opportunity to give feedback to us. The best part of the service is their continued support and attention to solving issues we encounter as fast and to the best of their capabilities. Definitely worth it!

Terrible interface. Firstly their shopify intergration sucks, you have to import all contacts manually, secondly they have charged me twice for my plan but still keep asking me to upgrade. They say they have a live support, but when you write to them they ask you to drop a mail for everything to which reply comes in 2 days. Had a call with their agent after scheduling one, for everything he asked me to drop an email.

I'm happy with Wati! Now the abandoned cart in my store is fewer than before.
They helped me with the onboarding process and answer my question.
Looking forward with more improvement.

Was looking for a good app for customer retention and reach out. Found Wati at the right time, All the features are amazing. Especially the support, one of the best support systems I've seen for any service provider in a while.

DO NOT GO WITH THEM Poor Support i am cheesing them to cancel my account but no one is reverting properly on email also on chat,

Superb, satisfied with support and app...