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A Game-Changer for My Shopify Store!
I can't express how thrilled I am with the Wati Shopify application! It has truly been a game-changer for my online store. As a store owner, I've tried several apps in the past, but Wati has taken my customer service and efficiency to a whole new level. Here's why I love it:
Easy Installation and Setup: Right from the start, the installation process was a breeze. Within minutes, I had the app integrated seamlessly with my Shopify store, and I was ready to go.
Intuitive Interface: The app's user-friendly interface made it a joy to use. Navigating through the features and options was straightforward, and I didn't need any technical expertise to get things running smoothly.
Automated Responses: One of the standout features of Wati is its automation capabilities. I now have personalized automated responses to customer inquiries, saving me a significant amount of time while ensuring my customers get the attention they deserve.
Quick Replies: With the quick reply templates, responding to frequently asked questions became lightning-fast. This feature has helped me improve my response time, which, in turn, has led to increased customer satisfaction.
Multi-Channel Support: Wati's ability to handle inquiries from various channels like WhatsApp, Facebook Messenger, and more is fantastic. It has streamlined my communication processes, making it easier for customers to reach out on their preferred platform.
Analytics and Insights: The app's analytics dashboard has provided invaluable insights into customer behavior and trends. This data has helped me make informed business decisions and tailor my marketing strategies for better results.
Excellent Customer Support: Whenever I had a question or needed assistance, the Wati support team was always there to help. Their responsiveness and willingness to address any concerns impressed me.
In conclusion, Wati has proven to be an indispensable tool for my Shopify store. It has improved my customer support, boosted efficiency, and saved me valuable time. I highly recommend it to any Shopify store owner looking to take their customer service to the next level. Thank you, Wati, for creating such a fantastic application!
Seamless integration and easy to use. Their chat system has helped us manage customer data better .
Thanks very much for your kind review.
It's a pleasure to serve you.
Overall effective platform to connect all the customer in our most frequent usage of WhatsApp communication tools in Malaysia. Pro - Feature similarly to WhatsApp platform. 1. Good and efficient customer service. 2. Manage to link devices with computer using the WhatsApp Web. 3. Recent have been update more features with upgraded function such as assign more user to contact the same customer 4. Auto reply with template messages 5. Effective way to raise sales for retail line via Tele-Marketing concept while MCO period 6. Manage to grow sales/increase traffic to the offline Con - Found few bugs that could help works more efficiently 1. Unable to reply specific message 2. Only allow to work collaboratively rather allow salesperson to maintain their own portfolio of clients 3. Unable to have multiple channels such as Instagram, Facebook, email to respond in same platform to monitor the incoming messages
Amazing app, We use it with WATI CRM. Overnight our customer service became professional. We just hope to add a COD Confirmation in automatic messages, then it will be the perfect app for us
Good experience using the WATI app and very good support provided. Madhavan and Rohit giving good response to us.Thank you so much.
I have been using the wati service for more than 3 months now, and I totally love it. The best part is cart abandonment recovery. We have seen close to 69% recovery in cart abandonment.
It truly makes our day to learn when our customers succeed.
That's our single biggest objective of our product.
Thanks for your review :)
We use this app together with the WATI (Whatsapp team inbox) to send automated messages to customers as well as the integrated live chat function. Jitesh and the team are very responsive to requests and any issues are addressed in a matter of hours. It would be great if in future versions they could build in an option to manually set how often the abandoned checkout messages get send to customers.
Thank you for being our early user and sharing valuable feedback. We appreciate your help in helping us build a useful tool for Shopify store owners.
Good Day!
Your friends at WATI.io
Ever since my store started using wati our rto% has gone down by 5% and there is also an overall increase in my sales from the abandoned cart flows. Our customer support has also has also become much more organised and easily tracked after using wati.
We love this app. We use WATI team collab app for our customer service and the shopify app is also great. It allows us to automate a lot of things. They have great customer service as well!
Your review is really valuable to us. We are coming up with some wonderful features related to automation. :)
Must say that this is one of the most evolved WhatsApp API platforms in the market! once you spend a little time on getting acclimatized to the platform, you would realize that it is quite easy, breezy
Also the Expert team at WATI are super quick and helpful!!! Madhvan & Jhanavi prasad have been super quick in solving all our deployments
overall extremely happy with WATI