Zoko: WhatsApp CRM

Excellent App for WhatsApp Sales & Automation

We've had a great experience using Zoko so far. It has helped us confirm more orders, especially on WhatsApp, and made the order confirmation process much easier for our customers. The automation tools have saved us time, improved our response rates, and significantly boosted overall engagement.

We particularly appreciate the flexibility of the custom workflows — they’re powerful and allow us to adapt the platform to suit our specific operational needs. The Zoko support team has also been consistently helpful and responsive.

The only issue we encountered was with inventory syncing — around half of our in-stock products on the website appeared as out of stock on the WhatsApp platform. This made integration a bit of a challenge initially. However, aside from that, everything has worked smoothly.

Highly recommended for businesses looking to streamline WhatsApp communication and improve sales conversions.

We've had an excellent experience with Zoko! The platform is incredibly user-friendly and has transformed the way we manage customer communication. Its automation tools have helped us save time, improve response rates, and boost overall engagement. The custom workflows are flexible and powerful, allowing us to adapt the system to suit our specific needs. Zoko’s support team has also been fantastic—always quick to respond and genuinely helpful. Highly recommended for any business looking to elevate their WhatsApp marketing and customer service game.

Absolutely loving Zoko!

This app has honestly changed how I do business — and I’m not even finished setting up all the features yet! The possibilities feel endless, and everything just works so well. The dashboard is super easy to use and really straightforward, which makes everything feel less overwhelming.

A huge shoutout to Nishant, who has been incredible with onboarding and support. Honestly, the whole support team has been amazing — quick to reply and always helpful.

One of my favourite parts is how Zoko automates abandoned checkout messages, order confirmations, and tracking links — all through WhatsApp. In South Africa, WhatsApp is essential for business, and Zoko just makes it all flow so smoothly. The built-in AI tools are also super handy and help in ways I didn’t even realise I needed.

If you’re unsure, just give the free trial a go. I was hooked within days. Highly recommend!

Zoko has absolutely exceeded our expectations. Our customer service has improved tenfold and we are seeing a much higher ROAS compared to our email marketing. The interface is easy to use and the customer service, particularly from our agent Benn, has been outstanding. We can't wait to continue our Zoko journey and see where it takes us.

Zoko is a great experience.

From the very helpful and polite staff, to its feature and integrations.

The staff makes everything clear, with their help the app is eays to use, the whatsapp button has done wonders for our shop, sales have grown almost instantly.

The templates, the flows, the automations, the campaigns you can just put any idea into practice and everything is easy due to clear communication.

Thank you Nishat for your support, and thanks zoko for offering business simple ways to communicate with their clients and use marketing.