Interakt ‑ WhatsApp Marketing

it has been a great experience! Pre-built templates & campaigns for all order related notifications are superb. The support provided was great.

The platform is really simple and easy to use! Rahul & Akansh helped me through the onboarding and set up over a few calls and looked into all the queries I had to set up my store campaigns, add users, templates etc. Would definitely recommend using their services.

most of the errors in the catalog in conversion and integration are not available on the WhatsApp help icon on home or every page this one is a solution or problems ? 

The team is unprofessional and not contacting even after number of mails, just you got assurance call but they are not resolving the things. Even between meeting they said that we will contact you shortly, and disappear without any further information. Their platform also stop working and hanging so much.

The automated campaigns work extremely well. The platform has a lot to offer especially when it comes to catalog and customer engagement.

Been having a really hard time in getting this app to work as per my requirements. Was promised a 14 day trial period out of which 7-8 days went by in simply getting the catalogs to sync and uninstalling and reinstalling the app multiple times. I was promised credits to subscribe on a certain day but till date have received no update on it. After subscribing I realised Analytics for Abandoned Checkouts are incorrect and filters to the User List do not work effectively. Was told to re-upload User list to correctly map columns - tried doing that multiple times only to find the app hang. Tried re-installing the app and now my subscription stands cancelled. I have spent over 21 days and 15 USD only to have my subscription cancelled without sending even a SINGLE notification. A lot of difference in the enthusiasm and outlook of the team towards customer issues before and after subscribing to the app.

Great experience! Support is extremely helpful with set-up and resolving any queries. The campaigns and automations are easy to set-up for my ecommerce store and the platform is very user-friendly.

This app used to work better before. Recently switched back to it and the experience has been the complete opposite as it was before. They removed the Starter option and recently introduced a wallet option and it is not working for my profile. It has been 3 days since the issue has been reported. Still waiting for the issue to be resolved.

Every new software have bugs and Interakt have tons of it and it's okay to have them but if someone is reporting it they tend to ignore it and give us silly reasons that this is how the things work. I just had a simple issue where 2 out of 10 users in abandoned cart doesn't get synced with Interakt's dashboard and they took 15 business days and a dozen of follow up email to inform me that how abandoned cart event works. It's just similar to that when your internet doesn't work and when you contact ISP they ask you to reboot your router. It's just funny and silly that some people know this and have tried everything but it's issue with your software and have some bugs in backend but denial is never an option. I hope you listen up to people and their queries because that's the only option that can help make Interakt bugs free.

Provides the WhatsApp API features that we need for our store. Customer service is also fast, helpful, and responsive.