Interakt ‑ WhatsApp Marketing , 154 avaliações

We have used Interakt for the last 4 months that the store has been live. Interakt offers easy integration and a communication interface that's easy to use. My teammates have used the app for other stores built on Woocommerce as well. The team is quick with support and thorough in providing help. The app lacks features around taking orders online on whatsapp, and managing chat labels efficiently (you can't analyse the number of conversations by labels, for example). This is the reason why my rating is a 4-star instead of 5. Looking forward to more meaningful updates in the future.

The team has already contacted me, and they are being very supporting and them are fixing the issue im having with Facebook.

Abandoned Cart Notification campaign that is supposed to nurture the prospects who leave their cart doesn't work. I have raised ticket with interakt support since 14.02.2023 and Interakt is not able to resolve the problem. Moreover, they have even stopped responding to my communications now.

Once the customer creates a cart, the message to checkout on shopify store is also not getting triggered.

All in all, It has a lot of bugs/glitches in terms of its functionality which their team also struggles to resolve. Only email support is available and their response time is extremely uncertain. The UI is very very poor!!

The support from the interakt is very much satisfied... And issues which has been rectified on time.... Automatic message features where good to use.. And the app felt more user friendly....

We used this app to help us communicate with our customers in a timely manner. We really like how it makes the entire process of updating our customers and providing them support over Whatsapp - extremely easy and affordable.

Installed app tried to use abandonment cart sequence and connecting FB catalogue faced lot of technical issues but received zero support when tried to contact support what I received every time was support documentation and zero support on chat when asked got the rude answer that this is the way we work. Unlike other shopify apps where support is always excellent this was exception. Finally uninstalled the app and now looking for other options.

The app works well, but as I sell alcohol, we can´t use the API. Customer support was great, helping us deleting API and getting back to Whatsapp APP.

worst app I used in my 15 years of online selling experience... No support.they really destroy your online business.

The app isn't evening opening up.
it shows JSON coding type page which says result false
message "['Company name is already taken']"

This is a very Good app for WhatsApp multi agent chat and automated order notifications... check it out !