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In base alla valutazione
Support is not all that they say it is. After multiple back and forth with them. They were not able to resolve a simple issue. The agent refused to escalate the issue to the manager. The last thing they said was it would take a month or so and get rolled out with the next update. I don't have any faith in what the agent has said. Will have to wait and see. This review is legit, I have all the emails to share if any MANAGER would like to get in touch and ask me.
Useless app. I tried multiple times for Whatsapp Business API. But it doesn't work. Their support is very poor. They give delayed responses
MAL EXPERIENCIA CON VERSION BETA.. YA CAMBIE DE APLICACION, YA NO SE PUEDE MANDAR MENSAJES MANUALES EN CRM
Hola,
Disculpas por cualquier inconveniente que te haya causado. Solicite que comparta el problema al que se enfrenta en support@superlemon.xyz y seguramente lo resolveremos lo antes posible.
Bad decision in the last update, the Manual Orders CRM was a so good feature and you change it, I understand what you want to achieve but could be with a smoothly transition. Hope you can fix it or improve it soon, at this time I will uninstalling, maybe later I will use you again. Good luck.
Hi,
Please accept our apologies for any inconvenience caused. Our team is working to bring back the Manual Messaging feature similar to the previous version, which will be released in the second week of December.
If you need any assistance with the App's updated interface, please contact support@superlemon.xyz.
You can count on us to help you.
Thank you
POOR SUPPORT NO PROPER REPLY FROM SUPPORT TEAM TAKEN 9.99$ AND NOT RESPONDING TO ME NO WHATSAPP NOTIFICATION TO COUSTOMER
Hi,
Apologies for any inconvenience caused to you. We are looking into your issue and we will surely solve it as soon as possible.
Thanks.
no sirve para nada, desde que lo actualizaron, ya no sale el chat, se queda en una pantalla para colocar el número, y ahora q actualizan dice q es gratis pero q autorizamos un cargo de hasta 500usd, es muy confuso
Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted sobre el problema y lo resolveremos lo antes posible. Realmente apreciamos su paciencia.
From today it is not working. After updation no feature is working. Customer support isd unable to resolve the issue
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
What happened? You can´t send direct whatsapps to the abandoned carts anymore.
That was the best of the app, to bad it doesn´t have that function anymore.
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
WORST APP and THE WORST customer service. No one cares in this company and does not even bother replying or acknowledging an email. I would like to unsubscribe and please HELP me for the same and at least take an initiate now to reply.
Sincere apologies for the inconvenience caused. We shall get in touch with you regarding the issue and resolve it as soon as possible.
We highly appreciate you patience.
Be careful, they display false analytics to make it seem like your cart recovery is a lot higher than it actually is. 90% of the carts claimed as 'recovered' by the app haven't even been sent a Whatsapp message (Message log shows - Failed: Number not on WhatsApp)
If the message was never sent, the app should not be showing it is recovered by them. When i brought it up to support they just said they would look into it but never got back to me about it.