Recensioni (1.054)

Valutazione complessiva
3,5
Numero di recensioni per livello
  • Il 77% delle recensioni ha 5 stelle
  • Il 4% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 2% delle recensioni ha 2 stelle
  • Il 15% delle recensioni ha 1 stelle
31 gennaio 2023

It doesn't allow to disable some widgets or you must get an extra verification step to control your own account, this verification was not completed by superlemon in over a month. Every update took a lot of time and their response time is very long. We had to switch to a different app as we never recieved any answer from them.

Hules Colón
Messico
Circa un mese di utilizzo dell’app
SuperLemon App ha risposto 2 febbraio 2023

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

9 settembre 2021

The app has created a mess with our clients. Auto order cancel has NOT been selected. Yet when the client replies to the COD with No, their system cancels the order on shopify! But that is not the only issue. The cancelation does NOT restock the item in inventory. Reached out to support, they keep passing the buck to someone else. We finally gave up and have now removed the app. Ordinarily, I would not have bothered to write a review, but their app has caused us significant customer issues. And their customer support is 0/5 rating in my humble opinion. Of course, I have all the communication to back up my claim. It just sad, the app had so much potential.

Online Book Store – Bookends
Emirati Arabi Uniti
Circa un mese di utilizzo dell’app
19 agosto 2020

não está funcionando mais.. estranho. quando instalei estava tudo funcionando perfeitamente. agora não funciona mais.

Virtuonic Shop
Brasile
Circa un mese di utilizzo dell’app
24 aprile 2021

The app didn't work at all. No WhatsApp messages were sent to the abandoned carts and still we were charged $9.99 If the app is not working, then were we charged just for installing the app? In the app's dashboard it is mentioned - "We are facing issue in sending Automated messages for abandoned cart template messages. We are working on resolving this. Apologies for the inconvenience caused. Appreciate your patience." Basically, they themselves are saying the app is not working right now. So Why are you charging us for it? If this review had an image upload feature, I would have added the screenshot with all the proofs. This is not done!! I request a refund.

FaralBox
India
Circa un mese di utilizzo dell’app
SuperLemon App ha risposto 24 aprile 2021

Hi,

Apologies for the inconvenience caused, We were facing this issue intermittently and this issue has been fixed now. Kindly write to us at support@superlemon.xyz if you are still facing the issue.

26 febbraio 2023

Péssimo faz cobrança sem autorizar, o minimo é 500$ de cobrança, tá maluco!!!!!!!!!! nao recomendo

VERTURO ⚡️
Brasile
Circa un mese di utilizzo dell’app
SuperLemon App ha risposto 10 marzo 2023

Sinceras desculpas pelo inconveniente causado. Entraremos em contato com você sobre o problema e resolveremos o mais rápido possível. Nós realmente apreciamos sua paciência.

17 gennaio 2021

BEWARE - I choose to use trial version and they charge me monthly fee without my consent or any warning whatsoever, the app is ok, but the service is not, it's an hoax. Im not happy with it, tried to talk to custom service, i got no answer from them. Not haapy with an app that says that i can try for 30 days, and charge me a fee without my consent or any kind of warning that they would do so this is ridicolous

Akisym
Brasile
Circa un mese di utilizzo dell’app
SuperLemon App ha risposto 18 gennaio 2021

Hi, Apologies for any inconvenience caused. Can you please raise a ticket by emailing to support@superlemon.xyz. We will help you resolve your query ASAP.

24 novembre 2021

Mejoren como la version anterior, la version beta es malisima, los clientes no pueden ingresar su numero de whasapp porque piden codigo y lo hacen mas dificil a los nuevos prospectos, no dejan enviar mensajes manuales, al menos den la opcion al dueño del aplicativo que vuelva a la version anterior

EM | Ropa Online - Low Cost
Perù
Circa un mese di utilizzo dell’app
SuperLemon App ha risposto 25 novembre 2021

Hola,
Disculpas por cualquier inconveniente que te haya causado. ¿Puede compartir la dificultad que enfrenta con la aplicación Superlemon en support@superlemon.xyz?
Seguramente lo ayudaremos a usar la nueva aplicación.
Gracias

12 marzo 2022

This app has very limited features and the pricing is higher. I think this app is still being developed, beta version. If anyone looking for upgraded features please refer to other Whatsapp apps on AppStore.

Ink Charming
Spagna
Circa un mese di utilizzo dell’app
SuperLemon App ha risposto 12 marzo 2022

Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.

11 maggio 2022

Very rarely i do this. installed this app and subscribed for ultimate plan. From day 1 the whats app icon was not showing properly on the website after landing on any page, every-time when new page is browsed one has to refresh page to make the icon visible . We escalated this issue with video recording, it took good 14 days to fix this issue with multiple follow ups, and the issue got resolved creating major issue on our website i.e our "add to cart" and "checkout" button stopped working. It took 2 days for us to identify that when there was NO sale happening and some buyers complained. 2) We then escalated this new issue to them, and we are sitting and waiting for them to fix this, and our live website has currently non-working "add to cart" and "checkout" button. Will wait till today for any positive outcome, if not shall uninstall the app for good.

www.thetimberguy.com
India
27 giorni di utilizzo dell’app
Data modifica: 18 febbraio 2023

The app that was "free" has been updated and started charging unauthorized amounts. The terms are not clear, much less the descriptions to find out where the charges are being made. One day the app was good, I don't recommend it anymore. Just follow the latest comments to see a lot of complaints.

Confortismo
Brasile
25 giorni di utilizzo dell’app