Recensioni (1.054)

Valutazione complessiva
3,5
Numero di recensioni per livello
  • Il 77% delle recensioni ha 5 stelle
  • Il 4% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 2% delle recensioni ha 2 stelle
  • Il 15% delle recensioni ha 1 stelle
22 febbraio 2023

Hace unos cobros exagerados sin haber habilitado ningún servicio adicional, deberían informarle al cliente el porque de los cobros adicionales

INFINITY SHOP
Colombia
10 mesi di utilizzo dell’app
SuperLemon App ha risposto 10 marzo 2023

Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted sobre el problema y lo resolveremos lo antes posible. Realmente apreciamos su paciencia.

Data modifica: 8 luglio 2022

Deleted the APP.
The request you are making to add registered on Google analytics from the widgets clicks that feature is not available right now This app used to work fine, now 2 weeks this ” We are facing issue in sending Automated messages for abandoned cart template messages. We are working on resolving this. Apologies for the inconvenience caused. Appreciate your patience.”

Amigui
Ecuador
Circa 2 anni di utilizzo dell’app
SuperLemon App ha risposto 11 giugno 2021

We apologize for the inconvenience caused. We are working hard to fix this issue as soon as possible. Please write to us at support@superlemon.xyz.

18 febbraio 2023

This app is automatically creating new changes to my store. Completely useless app. I want to remove all the unncessary features asap!

Vigneto
India
9 mesi di utilizzo dell’app
5 luglio 2021

Abandoned Checkout Recovery not working for the longest time more than 90 days. No Email from them only a update notification on the app. Avoid!

Urban Monkey® - Headwear, T-shirts, Sunglasses, Wallets, Face Masks, Caps. Skateboards
India
Quasi 2 anni di utilizzo dell’app
SuperLemon App ha risposto 5 luglio 2021

Hello Dear Customer,

We really appreciate your feedback.
Please, if you face any problem with the app, you can contact us through the following email address: support@superlemon.xyz

Best Regards!

Data modifica: 18 maggio 2023

TODAYS's UPDATE: THIS IS THE WORST APP. IT ONLY HURTS OUR BUSINESS.
Now the reconfirmation Link does not work in the case of COD. The APP Support is gone from IOS and ANDROID ALL OF A SUDDEN.
We can even log into the account with our Shopify Store ID. It says Bad Gateway error 502. The customers are annoyed, and we lose business.

We have been using it for a while, but the problem persists, and we are still waiting for someone to help. If someone is ordering a CASH ON DELIVERY -- why should ve request to make the payment saying the payment is pending? When someone places a COD order, they get a message to reconfirm; once they do, they do not get any message saying the order is confirmed. Because of this, customers get annoyed and cancel orders. Just looking for a different alternative. Abandoned Cart Template:
Hi {{customer_name}}, the payment for your order of {{currency}} {{total}} from {{shop_name}} is still pending. Click the link to complete the payment and confirm your order {{checkout_url}}. "JUST ASKING FOR "PAYMENT" makes possible COD order to ZERO" COD Confirmation Template:
Hi {{customer_name}}, thank you for placing an order of {{currency}} {{total}} from {{shop_name}}. Since you paid using the Cash on Delivery (COD) option, we need your confirmation before processing and shipping your order. Click on this link to confirm your order {{cod_confirmation_page_url}}. " BTW, the buyer never gets any acknowledgment or Thank You for confirmation message once they click on the link." They then try to get help and finally cancel the order. This APP ONLY increased our ABANDONED RATE. We had to stop the ABANDONED CART Automation. The only good thing about this app is that it gives WhatsApp opt-in numbers. We had written many emails,s and the concern was always transferred to the tech team with NO SOLUTIONS AT ALL, so we have to write this review.

GLEIN PHARMA
India
Oltre un anno di utilizzo dell’app
27 febbraio 2021

This App is not sending manual messages. Raised support tickets and complaints but no response.
Disgusting customer support.

BlueOrchid
India
Oltre un anno di utilizzo dell’app
SuperLemon App ha risposto 28 febbraio 2021

Hi,

Apologies for the delayed response,

There is an issue with Discount code generation in Shopify Platform which inturn is affecting our manual message with discount codes. Our developer team is working on fixing this issue with Shopify team. Meanwhile you can send manual messages without discount codes or use discount codes generated by you manually and use them while sending the messages.

We will surely let you know when the issue is fixed.

Regards,
Anuj

Data modifica: 24 aprile 2021

I do not advise anyone to recommend the APP without support Via WhatsApp, especially since they sell the WhatsApp service
لايوجد دعم من خلال الواتساب لا انصح احد بتنصيب البرنامج بدون دعم خاصة انهم يبعون خدمات الواتساب I do not advise anyone to recommend the APP without support Via WhatsApp , especially since they sell the WhatsApp service

أنية المنزل
Arabia Saudita
Oltre un anno di utilizzo dell’app
2 novembre 2022

The app is good, but the support is VERY BAD!
We've been writing to support@superlemon.xyz for more then a week for multiple times and we never hear back from them.
We wonder, what kind of a service is this. You sell your product and you never reply when your product throws an error?

Aeen shop
Arabia Saudita
Oltre un anno di utilizzo dell’app
SuperLemon App ha risposto 11 novembre 2022

Sincere apologies for the inconvenience caused. We shall get in touch with you regarding the issue and resolve it as soon as possible.
We highly appreciate you patience.

Data modifica: 5 aprile 2021

Ele não funciona na minha loja , me ajude, só funciona a versão paga q é muito cara, como que eu faço pq eu gosto muito dele. ok

La Verne Joias
Brasile
Oltre un anno di utilizzo dell’app
SuperLemon App ha risposto 30 marzo 2021

Oi,

Desculpas por qualquer inconveniente causado.

Você pode enviar um tíquete para support@superlemon.xyz com o problema que você está enfrentando para que possamos ajudá-lo a resolver o seu problema?

17 novembre 2022

No me está funcionando como debe. Ya he configurado en mi Shopify lo que me pide y no puedo utilizarla.

Guitla
Stati Uniti
Oltre un anno di utilizzo dell’app
SuperLemon App ha risposto 18 novembre 2022

Sinceras desculpas pelo inconveniente causado. Entraremos em contato com você sobre o problema e resolveremos o mais rápido possível.
Nós realmente apreciamos sua paciência.