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Nice app, just got it installed now and it looks great and I hope to get more sales. I highly recommend this app.
I just installed it so will see how it will perform. Installing is easy and user friendly! Super Appreciate the support discount in times like this! Thank you <3
The app is nice and easy to install - however order confirmation to customers are going after 10 minutes. It would be great if you guys could have a chat facility for your app or reply to emails as that would help out. Overall the app is working fine.
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
app incrivel, superou minhas expectativas, e ainda com tudo gratuito. Excelente qualidade do desenvolvedor
Venho através de recomendação mas infelizmente o app esta muito ruim , não abri para configurar !!!!!
App has been updated and working. Excellent response. Upgrading to 5 stars from 3 stars previously. Keep up the good work.
Everything was good until I realised that the app affected the mobile menu of my theme. I am using outofthesandbox Mobilia theme. Everytime I clicked on the hamburger icon the page would pop back to the previous webpage. I did not use any back html or javas code. Would love to use the app again if the problem is resolved.
Update:
Hey there! We have fixed the issue that you were facing. I've also written another follow up email to you informing you about it. Looking forward to hearing back from you soon.
Original reply:
Hi there, this is Preetam, one of the co-founders of the app. Don't worry, I'll resolve your problems faced with my app :)
First of all, thanks for using our app. We are glad that you chose us.
Secondly, I promise you that we will do everything in our power to fix the mobile menu issue that you faced due to our app.
I have written an email to you asking for more details. I've shared my WhatsApp number with you in the email in case you prefer talking over WhatsApp.
Kindly reply back so that my co-founder and I can diagnose the problem, and resolve it for you.
We can't wait to get you back onboard and continue using our app for your business :)
Kind regards,
Preetam Nath
SuperLemon Apps
Such a pragmatic app. I have upgraded to plus which allows to me tweak so many useful things. Fantastic customer support, really responsive team. Preetam thanks for all your help mate, it's much appreciated. Would highly recommend this app for conversions and for seamless customer service. Thank you.
Very attentive support!! They explain very well how to use the tool, which is also quite intuitive. I really enjoyed! Thank you
Thank you for your wonderful review. We sincerely hope our app helps you connect with your customers and grow your business.
Have a good day :)
The function of the app is good. But its bad that after a update options are automatically turned on and some boxes and optins showed up without me knowing about that. That was really a conversion killer for our store. If that happens again i will switch to another app.
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
Used to work well for over a year but the last 6 months have had several issues. The automated Abandoned cart has stopped working twice, for weeks on end without any notification. Who knows how many sales have been lost due to this. It was addressed by the developers only for it to happen again a few weeks later. Been told it would be fixed in 2-3 days - more than a week later and no response. Very generic responses usually from the Help Desk Team. Unfortunately lost all faith in the app. Just found a better app for the same price with more functionality and more trust ratings.
Our support team is in contact with you on ticket #22004. We are working hard to fix this issue as soon as possible. We apologize for the inconvenience caused. Please wait for our response in the ticket.