Recensies (1.054)
Verfijnen
-
Op beoordeling
Be careful, they display false analytics to make it seem like your cart recovery is a lot higher than it actually is. 90% of the carts claimed as 'recovered' by the app haven't even been sent a Whatsapp message (Message log shows - Failed: Number not on WhatsApp)
If the message was never sent, the app should not be showing it is recovered by them. When i brought it up to support they just said they would look into it but never got back to me about it.
Utilicé la versión anterior y era mucho mejor que esta en cuando al objetivo del servicio. Esta nueva versión tiene mucho errores. Las plantillas no cargan. Los pedidos de días anteriores no cargan. Hay clientes que no se reflejan en el listado de la extensión de chrome y hay que usar el enlace manual de WhatsappWeb para agregar el número de teléfono en el enlace y poder contactar. Se pierde más tiempo. No la recomiendo hasta que arreglen los errores de la nueva versión. Por favor, arreglen estos errores para poder utilizar el servicio con eficacia. Gracias
Hola,
Disculpe las molestias que esto le haya podido ocasionar. Por favor, pídame que comparta el problema al que se enfrenta en support@superlemon.xyz y seguramente lo resolveremos lo antes posible.
Estou a mais de um mês tentando entrar em contato com o suporte para resolver BUG do APP e não obtenho resposta. Suporte péssimo! Adquirimos a versão paga do sistema e simplesmente não conseguimos usar. Que atendimento é esse? Horrível...
Sinceras desculpas pelo inconveniente causado. Entraremos em contato com você sobre o problema e resolveremos o mais rápido possível.
Agradecemos muito sua paciência.
Pesimo! adquirí el segundo plan, y dure días intentando enlazar a mi whatsapp sin ningún resultado, incluso me pisieron eliminar la cuenta de WhatsApp para al final no lograr confirgurar la app.
Ahora, luego de cancelada la suscripción nno puedo activar nuevamente mi numero de whatsapp con el que llevo trabajando meses y donde me escriben muchos clientes.
El soporte nunca responde o se tardan demasiado mientras yo sigo perdiendo ventas, pesima App no la recomiendo nada
Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted sobre el problema y lo resolveremos lo antes posible.
Realmente apreciamos su paciencia.
La extensión para chrome no funciona. Al dar clic para redactar las plantillas no funciona. Hemos contactado con soporte, pero no nos han dado solución y llevan más de 3 días sin responder nada al respecto.
Hola,
Disculpas por cualquier inconveniente causado a usted. Solicite que comparta el problema que enfrenta en support@superlemon.xyz y seguramente lo resolveremos lo antes posible.
The App started out wonderful, and i was incredibly happy with it. that being said, support went down the drain, took for ever for support to come back to me and the app was not working as expected. I cancelled my full subscription and deleted the app to move to a competitor that has brilliant support and fixes on the fly!
Hello User,
Apologies for the inconvenience caused to you. We value your feedback. A ticket was opened for the development team to review and they haven't returned it to me yet. As soon as they return I will return to you.
If you are facing any issues, request you to please raise a ticket at support@superlemon.xyz for a faster resolution of your issue.
Rien ne s afficheeeeee!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
most of the time unable to send msg and it always show announcement stating there's an issue. This issues didnt solve for few months. Email support also didnt reply.
We have replied with the possible solution to your query. Please check if you received it. In case of further doubts, please let us know, we will be happy to help.
Best Regards!
My website crashed after installing it (I am a pro user) 1. Pictures on Hompage are not loading 2. Add to cart button wasnt working
Apologies for the inconvenience caused, we have fixed the issue and will be monitoring for such incidences to avoid such mishaps later. Do let us know if you face any issues by writing us at support@superlemon.xyz. We will be happy to help you. :)
It doesn't allow to disable some widgets or you must get an extra verification step to control your own account, this verification was not completed by superlemon in over a month. Every update took a lot of time and their response time is very long. We had to switch to a different app as we never recieved any answer from them.
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.