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Used to work well for over a year but the last 6 months have had several issues. The automated Abandoned cart has stopped working twice, for weeks on end without any notification. Who knows how many sales have been lost due to this. It was addressed by the developers only for it to happen again a few weeks later. Been told it would be fixed in 2-3 days - more than a week later and no response. Very generic responses usually from the Help Desk Team. Unfortunately lost all faith in the app. Just found a better app for the same price with more functionality and more trust ratings.
Our support team is in contact with you on ticket #22004. We are working hard to fix this issue as soon as possible. We apologize for the inconvenience caused. Please wait for our response in the ticket.
I M USING THIS APP FOUND ITS VERY SUPPORTIVE TO INCRESE CONVERSION ON WEBSITE
AND IT BUILTS CUSTOMER TRUST.
Muy buena app me ayuda a tener a al amano el whatchat de todos lo recomiendo mucho, es facil de usar
As per my recent experience this app is not user friendly. Limited features makes it hard for us to drive more sales in our e-commerce store. And pricing is not reasonable.
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
very slow in fixing their sites bugs. overall the app has good free features but the bug fixing takes lots of time.
The app was working well until their recent update. Now I cannot even send abandoned cart messages. Support team is not helpful.
Hi,
Sorry for any inconvenience this may have caused you. Can you share the difficulty you are facing with the Superlemon app at support@superlemon.xyz?
We will surely help you to use the new application.
Thanks
I've been loving this app so far!! easy to use and highly customizable. I'm currently using the free version, but seriously considering moving for a paid plan. Great work!
Tem muitos bugs! Demora pra carregar! Tem que dar refresh na página toda hora! Fora isso ele é bem configurável!
This app does not work, I tried to set up the simplest function, set store hours and it won´t work unless I set it up to be available 24/7 , help
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
I like it is perfect thanks my online store is small and is growing and this app is appropiate for my necesities