Marketing+Support on WhatsApp , 1 054 avaliações
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Is someone still maintaining this app? I've been sending emails for almost two weeks with no response :(
it really helps my brand to be trsuted whe customers can connect with us directly on one tap. It is super easy. Update:
I was planning on taking their paid subscription for WhatsApp API, but there support is so bad, they never reply on time, even after telling them its urgent. I lost on my business due to their slow replies, and not sure will I ever get it. Definately not recommended for paid subscriptions...!!!
This app is a stroke of genius by two amazing humans! It's revolutionized the way I do business by giving me direct contact with potential customers. It solved a problem I'd been carrying for years in an instant in an absolute innovative way. Plus their customer service it top notch with only 2 people at the helm. If you don't have this app, your business is behind the curve. As a big picture Executive Business Coach & Consultant, I know these two humans are headed toward absolute success!
Edit: I used the paid version for over 1.5 years and had 5 starred. Since the team changed this app has been horrible and the support abysmal. Example1: they updated my stores to a beta version, injecting non-functional pop-ups and thank you page widgets that YOU CANNOT DISABLE. Lol. Example2: Support took 4 months to reply and fix a simple issue we had with the app on tablets. I'm done with this buggy app and unresponsive, copy-pasting, unhelpful support.
Hi,
Apologies for any inconvenience caused to you. We are looking into your issue and we will surely solve it as soon as possible.
Thanks.
This app proved to be very useful for our customers. It’s helping our business a lot. And the app customer service is always ready to help you in a timely manner.
Very bad app, customer service wont respond . I have my whastapp api number register with them but i cant see it ony Facebook business manager they are not responding at all, i am on your their paid plans but not response.
Hello Customer,
We want to start by expressing our sincere apologies for the inconvenience you encountered while using the features. We truly appreciate your feedback as it helps us identify areas where we can improve. We understand that configuration can sometimes be challengin, but rest assured we are here to help.
We will soon reach out to you for a resolution. We will do everything we can to make your experience with Superlemon positive again!
Checkout FREEZE: Your app is causing checkout freeze and leading to a very significant loss in sales
Urgent ACTION: Inform all your app users immediately and urgently about the checkout freezes your app is causing and leading to their massive sales loss. Some of them might even not be aware
NOTE: PLEASE do not release any updates without testing. This seems to be a highly irresponsible act on your side. It is detrimental to the sales of a lot of hardworking store owners on Shopify.
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
We find the Superlemon WhatsApp plug-in to be really useful. Such a great result their message automation gives in store.
Thank you for your wonderful review. We sincerely hope our app helps you connect with your customers and grow your business.
Have a good day :)
Excelente, fácil configuración. Soporte muy bien dieron una solución inmediata a la actualización del navegador de Google.
muy útil para tener un contacto directo con los clientes. sobretodo para las marcas pequeñas. la recomiendo