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This is the worst support experience I have ever had in my life, they updated their application and have not been able to solve their failures, even though they have been sent emails with videos explaining them, they can't solve it,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you have experienced with our support. We understand the frustration caused by the application's recent updates and the failures that have persisted despite our efforts to provide detailed explanations through emails and videos.
We have already sent you a mail to know more details regarding the problems you faced so that we can address them and improve our services. Please reach out to us on support@superlemon.xyz. We are here to assist you and provide you with the best possible assistance.
We genuinely appreciate your patience and understanding.
Had used the app for the past year (happily), then they updated it and you can no longer send manual messages. Advised support and never received a concrete solution. Also lost all of our message templates, no advance notice that this change would delete existing templates. If you are trying to connect whatsapp to your shopify store, this is NOT the app.
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
Excellent App. Loved the design and facility that it provides me to communicate with my clients. Thanks.
We greatly appreciate you taking the time to write us a review 💖. Thank you and have a wonderful day :)
Preetam
This is a great company. They make apps that not only work but also keep getting better and more features with every update!
Thank you so much for your wonderful review, we truly appreciate it ❤️
We are so happy to hear that our app helps your business and we hope that the WhatsApp Messaging feature gives you even more value 😁
Kindest regards
Muy buena, tiene todo lo que necesita un CRM centralizado a través de whatsapp en las características premium
Easy to set up and very easy to use. Great customer support.
I had a small problem that was fixed in less time then i was expecting.
Thanks for your review. We take pride in providing fast and top-notch customer support to our users. I am happy that we could solve your problem quickly.
Cheers
- Preetam
This app is perfect for drop shipping stores only if you want to be in touch with your customers.I recommend
La llevo ocupando un par de horas y la configuración fue muy fácil esperemos que todo funcione perfecto.
I just used this app and its everything I didnt know I needed! The paid version "ultimate plan" was seamless! I did not need to look at 2 different tabs to text my customers on whatsapp and check their orders on shopify! In where I stay, people use whatsapp on a daily basis so this really helped me a lot in my business! I especially love the Whatsapp features! Thank you SuperLemon for this amazing service
Thank you for your wonderful review. We sincerely hope our app helps you connect with your customers and grow your business.
Have a good day :)
One of the best apps in the shopify store. It lets you connect with your customers through live whatsapp chats. It will definitely increse customer service experience