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Superlemon Whatsapp app's free feature are very limited compared to other apps like whatsapp customer service app by Sweet help and it's free. In terms of pricing it is expensive. Not recommended for newly startups.
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
Customer support is PATHETIC. They recently changed their UI and they have removed many good functionalities which were available earlier. When we reached out to customer support to help us figure things out so that we can continue BAU, no one has responded from there team even after repeated follow ups. I WON'T RECOMMEND THIS APP TO ANYONE.
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
La aplicación funcionaba perfecto hasta que lanzaron la versión beta.
La usaba para recuperar carritos enviando mensajes manuales, pero la version beta ya no tiene esta opcion. Me comunico al email de soporte support@superlemon.xyz y mis emails rebotan, dice que la direccion no existe.
Hola,
Disculpas por los inconvenientes causados. Estábamos experimentando dificultades técnicas con nuestro servicio de correo, pero ahora volvemos a la normalidad. Le solicito que nos informe si todavía tiene algún problema con la aplicación Superlemon en support@superlemon.xyz y lo resolveremos lo antes posible.
Gracias!
I have been using Superlemon since the beginning and it was a great app. In the meantime a new team picked it up and the development and support have been HORRENDOUS. They update the app to a non-functional beta version right before Black Friday/Christmas. They automatically inject random popups and thank you page widgets that you CANNOT DISABLE. The support copy pastes the same template message regardless of your issue. For one specific problem we had on tablets, it took them 4 months to reply.
Hi,
Apologies for any inconvenience caused to you. We are looking into your issue and we will surely solve it as soon as possible.
Thanks.
very bad customers support,not able to see if automated msges are being sent to the customers are not
estou tendo uma experiência ruim, desde ontem tentando acessar meu painel para fazer configurações e nada, a pagina simplesmente não abre!!
se hoje eu não conseguir resolver vou desinstalar o aplicativo.
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
Hace unos cobros exagerados sin haber habilitado ningún servicio adicional, deberían informarle al cliente el porque de los cobros adicionales
Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted sobre el problema y lo resolveremos lo antes posible. Realmente apreciamos su paciencia.
No puedo enviar mensajes de whatsapp de forma manual para confirmar con mis clientes. Ha quitado la forma manual y es más complicado para contactar con clientes nuevos. Sería bueno que se agregara la opción de poder enviar mensajes de forma manual con una plantilla personalizada por uno mismo.
Hola,
Disculpas por cualquier inconveniente que te haya causado. Estamos analizando tu consulta y seguro que la resolveremos lo antes posible.
Gracias.
Worst , send couple of mail for assistance. No response . Subscription is on and app is not working.
Hi,
Please accept our apologies for any inconvenience caused.
We have approved your Opt-in request. If you need any assistance with the App's, please contact support@superlemon.xyz.
You can count on us to help you.
Thank you
La app no esta funcionando desde el dia de ayer, no redirige el envío de mensajes de carrito abandonados a whatsapp, alguien mas con el mismo problema?
Hola,
Disculpas por la demora en la respuesta,
Existe un problema con la generación de códigos de descuento en la plataforma Shopify que, a su vez, está afectando nuestro mensaje manual con códigos de descuento. Nuestro equipo de desarrolladores está trabajando para solucionar este problema con el equipo de Shopify. Mientras tanto, puede enviar mensajes manuales sin códigos de descuento o usar códigos de descuento generados por usted manualmente y usarlos mientras envía los mensajes.
Seguramente le avisaremos cuando se solucione el problema.
Saludos,
Anuj