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I always used this, but they changed the interface, now people gotta plug their phone number and they asked you to update to free but they can charge $500. I dont get it, it was a great app, i recommended it to all my students
The App started out wonderful, and i was incredibly happy with it. that being said, support went down the drain, took for ever for support to come back to me and the app was not working as expected. I cancelled my full subscription and deleted the app to move to a competitor that has brilliant support and fixes on the fly!
Hello User,
Apologies for the inconvenience caused to you. We value your feedback. A ticket was opened for the development team to review and they haven't returned it to me yet. As soon as they return I will return to you.
If you are facing any issues, request you to please raise a ticket at support@superlemon.xyz for a faster resolution of your issue.
It was easy to install. I had trouble with responding to customers who wanted to chat when on laptop
Hi there, thank you for sharing your review and using our app. We appreciate it.
We have sent you an email to understand the problem you were facing. We are here to help you solve your problem :)
Team SuperLemon
The App is super simple to use. Yet, should you have any problems, reaching out to support IS A TASK!!!
Maybe they should use their own app so we can reach them instantly??????????? The app worked fine initially, now it doesn't work at all and I just cannot reach support to help me out
Hi, we reached out to you by email. We have asked you to share the error that you are facing when trying to contact us.
VERY VERY BAD SUPPORT SERVICE........................................................................
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
Rien ne s afficheeeeee!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
most of the time unable to send msg and it always show announcement stating there's an issue. This issues didnt solve for few months. Email support also didnt reply.
We have replied with the possible solution to your query. Please check if you received it. In case of further doubts, please let us know, we will be happy to help.
Best Regards!
The app just solved my problem, by connecting my store customers with WhatsApp. Earlier, I used to download customer data from Shopify, add them to my address book and contact them on WhatsApp. Now, this is just a click away!!
You guys done a brilliant job!!
Suggestion would be
1) In CRM, if you can help with a page of customer-wise history of messages (either full or message type) that have been already sent to that customer.
2) In abandon cart customer, sometimes they would have already placed an order. so, next to customer name if you can add info "last order date", this will avoid the confusion.
Rest all is working well.
My website crashed after installing it (I am a pro user) 1. Pictures on Hompage are not loading 2. Add to cart button wasnt working
Apologies for the inconvenience caused, we have fixed the issue and will be monitoring for such incidences to avoid such mishaps later. Do let us know if you face any issues by writing us at support@superlemon.xyz. We will be happy to help you. :)
Especially on Shopify, it's not often you come across a free-to-use app. SuperLemon has innovated beyond our expectations and created so much value that I wish I could thank them even more. The best solutions are simple solutions and their platform is both - simply effective.