Avaliações (1 058)

Avaliação geral
3,6
Pontuação por nível de classificação
  • 77% das classificações são de 5 estrelas
  • 4% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 2% das classificações são de 2 estrelas
  • 15% das classificações são de 1 estrelas
1 de abril de 2024

why were we charged when the app was uninstalled in trial period?

Dharma Originals
Índia
About 22 hours usando a aplicação
17 de agosto de 2023

It was a good app, but they start to charging me and I don't know why If I have the free plan. Also an app of WhatsApp and they don't have WhatsApp support, so wrong. The worst support, I send an e-mail days before and there's no answer yet

Al Recibir Ecuador-Tienda En Linea
Equador
7 months usando a aplicação
18 de novembro de 2022

Product is ok
why is no one replying to my emails?
Live support also not there. Please reply
Also how to check which customers have got abandon cart messages?

GymX
Índia
About 4 years usando a aplicação
Questão respondida por SuperLemon App 18 de novembro de 2022

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

Editado a 21 de março de 2023

parou de funcionar, nao leva mais o cliente para o whatspp direto, quando clica no icone do whatsapp abre uma janela de chat mas nao joga para o whatsapp.

tecno&cia
Brasil
Over 3 years usando a aplicação
22 de abril de 2023

They abandon customer support, no replies, chat button does not work from mobile safari and mozilla. Terrible experience!

Roble.Store
Espanha
Over 3 years usando a aplicação
Questão respondida por SuperLemon App 24 de abril de 2023

Hello Customer,

We want to start by expressing our sincere apologies for the inconvenience you encountered while using the features. We truly appreciate your feedback as it helps us identify areas where we can improve. We understand that configuration can sometimes be challenging, but rest assured we are here to help.

We will soon reach out to you for a resolution. We will do everything we can to make your experience with Superlemon positive again!

Editado a 23 de maio de 2023

This is the worst support experience I have ever had in my life, they updated their application and have not been able to solve their failures, even though they have been sent emails with videos explaining them, they can't solve it,

Canvas Mérida Fine Print Art
México
About 3 years usando a aplicação
Questão respondida por SuperLemon App 24 de maio de 2023

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you have experienced with our support. We understand the frustration caused by the application's recent updates and the failures that have persisted despite our efforts to provide detailed explanations through emails and videos.

We have already sent you a mail to know more details regarding the problems you faced so that we can address them and improve our services. Please reach out to us on support@superlemon.xyz. We are here to assist you and provide you with the best possible assistance.

We genuinely appreciate your patience and understanding.

17 de outubro de 2022

Is someone still maintaining this app? I've been sending emails for almost two weeks with no response :(

Desplastifícate
México
About 2 years usando a aplicação
21 de julho de 2022

Es funktionierte erst gut, jetzt kann man die App nicht mehr benutzen. Das Icon ist einfach verschwunden und die Quick-Replies in der App funktionieren auch nicht mehr.

La Pepa
Colômbia
Almost 2 years usando a aplicação
9 de junho de 2021

Used to work well for over a year but the last 6 months have had several issues. The automated Abandoned cart has stopped working twice, for weeks on end without any notification. Who knows how many sales have been lost due to this. It was addressed by the developers only for it to happen again a few weeks later. Been told it would be fixed in 2-3 days - more than a week later and no response. Very generic responses usually from the Help Desk Team. Unfortunately lost all faith in the app. Just found a better app for the same price with more functionality and more trust ratings.

Zoodle
África do Sul
About 1 year usando a aplicação
Questão respondida por SuperLemon App 9 de junho de 2021

Our support team is in contact with you on ticket #22004. We are working hard to fix this issue as soon as possible. We apologize for the inconvenience caused. Please wait for our response in the ticket.

26 de setembro de 2021

very slow in fixing their sites bugs. overall the app has good free features but the bug fixing takes lots of time.

happinesscart
Índia
12 months usando a aplicação