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We used this app for over a year and it worked super well. However they changed their plan and didn't let us know over email. The app stopped working and we learned from our customers.... ON TOP OF THAT, THEY INSERTED A POP UP IN OUR CART PAGE that STOPPED OUR CUSTOMERS FROM PROGRESSING TO CHECKOUT. We never signed up for any pop up, never allowed it. In summary, we had a 90% DROP in our checkout process. This app directly impacted our sales today negatively (our sales dropped 90% vs our daily average).
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced due to recent changes to our app.
Regarding the unexpected pop-up on your cart page, we deeply apologize for this intrusion. It was never our intention to interfere with your checkout process or hinder your customers' experience. We understand the impact this had on your sales, and we genuinely apologize for any loss you experienced as a result. We should have disabled the pop-up for your store immediately after the complaint. Sincere apologies for the delay.
If you have any further concerns or questions, please don't hesitate to reach out to support@superlemon.xyz. We are here to assist you and regain your trust.
Muy buena herramienta para acceder a los clientes de forma individual, acelera las compras y los pagos
¡Gracias por compartir sus comentarios con nosotros! Nos complace haber hecho que su experiencia con nosotros sea excelente y estaremos más que felices de ayudarlo.
I am using this great app, I love it! It works great and for each chat opens the link with the pre-established app!
Fantastic, keep it up!
Thank you so much for your wonderful review, we truly appreciate it ❤️
We are so happy to hear that our app helps your business and we hope that the WhatsApp Messaging feature gives you even more value 😁
Kindest regards
Great customer service. helped me to solve the issue very quickly. great app, 100% recommended. nice app.
muy buena la app muy recomendada excelente de mucha utilidad practica ... especial para empresa muchas gracias
Just downloaded the App, i wish it will be helpful and user-friendly.
It's very important for visitors to be able to chat with the shop owner or assistant, !!
estou testando ainda ,mas a primeira vista e ótimo
kommpet sinnlos
Installing the app was easy, and i hope the app works well. I'm pleased with the idea of having whatsapp chat on my ecommerce website.
Great program meets all the requirements very well! excellent service !
counting on several ways to automate the service! congratulations