Interakt ‑ Sell on WhatsApp

Shity app and will get you in trouble. I download the app, free trial starts without any confirmation. And now you in their whatsapp mailing list. So they start sending me text. I clocked stopped, the texts kept coming. I emailed them, the text kept coming. I texted them back, the text kept coming. I blocked them, and start sending me texts from another number. In the USA and some other countries this is illegal. As a customer it piecing me off. I don't want your app, or your text, or email, or any other communication what so ever. Next text will be a lawsuit. Shopify should ban this kind of behavior that jeopardizing website owner

The support team was very helpful in setting up the whatsapp channel and catalog to our store in shopify.

Just started with the App, Team was very helpful in explaining the details. Looking forward for explore the app and hope it useful.

Works perfectly as mentioned. Customer does not have to redirect to website and check product details directly in Whatsapp

The support is excellent. We are very happy with the features of the app and their quick responses if faced with an issue.

Great support team, always just a call away.
Must have for WhatsApp commerce, very useful tool for order notifications to customers.

The catalog connected easily with the platform. Seems to be a good feature but there is one disadvantage- you could only send 300 products to your customers at once and not more than that. A major disappointment from Whatsapp

Dear Haptic team, If you are not able to provide support services to customer than tell me i can move to other service provider. Your Customer support system is very bad and irritating.

It is such a horrible app, the primary purpose I took this app is to abandon cart, and since Aug 20,
the abandoned cart didn't work, I sent multiple emails and no response, after 10 days they came back saying,
it is because of the one-click check I have installed on my website and they asked 4 days time to resolve the same, and the 4th day the CS analyst Vivek dodged the calls and emails, and the sales person Rahul did not have any person to escalate inside apart from Vivek

I have been asking to cancel and refund if they cannot rectify this for last 10 days and nobody has responded, it such poor service and poor app

According to the person Rahul, as per the policy, no refund can be done and we need to use the app whether it works or not

Such a terrible service and a useless app. I have lost my patience, very unprofessional people, never gets back to the client, it is always, we need to remind them that we have raised an issue and they dint get back to us, they will remember only when we remind.

The initial setup takes a bit of time. But over it seems to be worth it. The app could incorporate more features though.