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This app is next level stuff. Incredible way to convince leads to buy now. If they don't buy now, throw their email in a workflow to follow-up. SEO and mobile friendly as well. One of the best apps for Shopify without a doubt.
Very good customer service, they are very responsive and helpful to help me find solutions to my problems. (Y)
excellent service. helped us with all our problems.
highly recommended
Less than 24 hours on my site and 2 sales! Super Cool!!!
This app is great, was able to pull out lots of newsletter customers and extra sales from the Wheel spins. Their support is awesome and very helpful, highly recommend the price
The app has great potential, however there were 2 main issues that lead to me uninstalling the app:
1) App allows fake email addresses to be used.
After having people spin the wheel multiple times and tell us they had won one prize then claimed a different one, we investigated. It turned out people were spinning repeatedly using variations of emails. I then checked this, as we had some people use around 20 variations, and used a fake version of my work email, which allowed the wheel to spin. These emails were being collected and skewing the results, meaning we were collecting very little relevant data in comparison to the data that Wheelio boasts about.
2) There is no limit to how many times an email can be submitted. Again, we had one client use their email 18 times to win the prize they wanted. This was done repeatedly within a 10 min period, despite us setting the app to not show for 14 days after it had been spun. Again, I wanted to make sure, so used my own email multiple times to make sure this is the case.
All in all, Wheelio have an app that could be great. But due to the issues, it invalidates all their stats, and lost us money on giveaways and discounts that slipped through the net before we discovered the issues.
Hi,
just wanted to clarify that our app has a feature for not allowing duplicate emails, you just had to enable it. Also we have a feature for validating emails from the best outside service available, also you have to enable it.
As for the protection for someone seeing wheelio multiple times, its only possible if the user clears all the cookies and visits in incognito mode, which is not preventable by any means possible, since it would violate GDPR and all other privacy rules and laws.
Im sorry but you simply didnt use the app properly or enough to make a statement like this. If you need help with the setup, let us know, we have live chat support willing to help.
Good luck
Merci pour votre application et votre aide, support très réactif et serviable. Je la recommande sans hésiter.
Really sweet customized service. And the wheel is popular on our site. I really appreciate it. Thank you so much!
Karl has an attitude problem. I merely wanted to change the background segments of the wheel to my own images. Karl said this is not possible, the file sizes being uploaded was causing problems and slowing the app down so it was disabled. I merely suggested that a maximum file size limit be added to prevent this from happening. Karl said it cannot be done we get 100s of people asking. I responded saying if so many people want these features why do you not cater to these people? He told me that since I know so much about what his app needs why dont i build one myself!! Serious attitude problem. Wow.
Thank you for bringing this matter to our attention. We sincerely apologize for the unacceptable behavior you experienced. Please be assured that we are taking your feedback very seriously and will be addressing this issue promptly and will resolve this directly with our employee.
Is there anything we can do for you, to help with this unacceptable behavior and somehow make this a nice experience for you?
Thank you
Great app so far and most and foremost, excellent support! I am still implementing it, can't wait to see the results.