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***UPDATE***
After the snarky response from the developer, I decided to update my review. I would also like to point out we did open support tickets and brought these issues to the attention of the app developer first, but received a similar response from them. The app works but is severely lacking for businesses that care anything about metrics. It also can create a nightmare for coupon management.
We installed the app across 2 stores and experienced the same issues on both. While technically the app did it's job in email capture, there are better options available.
Issues:
1) You cannot measure true campaign performance. The app will only track overall number of coupons provided and how many were used along with dollar value of those orders. You can't measure down to the "slice" level. So you won't be able to answer simple questions like: How many 15% off codes were provided? How many were used? How much revenue did that generate? Did the 10% off codes do better or worse?
***Response to developer*** My issue is based on a company that measures sales performance. If you have companies that DO NOT care whether a 10% or 15% off coupon works better, that is on them, but most companies need this whether they report it to you or not. Being able to see something like 1000 10% off codes were provided but only 2% were used vs 500 15% off codes were provided but 10% were used is vital information when running discounts. 2) Each dynamic code is created as a separate coupon code in Shopify. Several other companies will create a parent coupon listing (ie Save 10% OFF) and the dynamic codes will be compiled under it. This helps keep your discount section from becoming overly cluttered. 3) Codes are not created with an expiration date, leaving them open liabilities. When you create a campaign in the app, you would think the codes created within that campaign would have the same expiration date, but they do not. We ran a campaign for a few weeks around Nov/Dec 2020 and now have to go through THOUSANDS of coupon codes and manually disable them.
***Response to developer***
Setting an expiration date on dynamic codes wasn't an option. We set expiration dates on every code we ever create because we consider them open liabilities. 4) URL targeting can't utilize wildcards which is an issue if you have marketing variables in your URL (ie from emails or other campaigns). The URL had to be an exact match.
***Response to developer*** My issue here was based on a response from your team on a ticket we opened, so no, your "contains" variable did not work on either of our sites so we had to use the on page load option.
Hello, thank you for the review, let me explain the issues you highlighted.
1.) If you use dynamic discounts, it means that each code is unique, you can always use normal discounts and see what discount made money for you if that is so important to your metrics. Our features are limited by the Shopify API limits and we cant go beyond that unfortunately. Also, to point out, this is the first time someone even asked for a feature this advanced across thousands of users, meaning not a lot of people have need for drilldowns on discount levels. Not sure why someone would need that? If you can explain that for me, I could try to find a way we could do better on that specific feature.
2.) This setup is again recommended by Shopify, but fair point, we will see if we can make something better for less cluttering. I will do my best to make this as soon as possible.
3.) You can create an expiry date yourself when you create a discount code, all the settings are there for you to use. We cant make a campaign for you and know the duration of it. Its really an easy fix, takes total of two clicks and 10 seconds of your time.
4.) URL filters have multiple options and some do not require the exact match, you can use something like "contain" to utilize wildcards.
If you think because of these 4 things you mentioned we deserve two stars and our app is not good, its your right to do so and it is our right to disagree.
If you need anything please do let us know and sorry you felt let down by our app. Our only goal is to please our users and to push the limits of gamification popups, a field we created.
PS: I did search the support emails and there was one communication with you, regarding an achor trigger link, which was answered and solved by our team in a matter of minutes. No fake information please.
We are still here to help anyone that needs help as do our stats and record show. Please do not hesitate to contact me or our support for any questions regarding our app.
Enjoy
Extremely disappointing customer service. I do no recommend dealing with this company. I thought Karlo was working on resolving my issue but have not heard from them in 3 weeks!
Hello,
sorry for the experience you had, but we answered immediately and all the emails went to the email you had registered for support, but you had not opened them.
If you need anything, you can contact me personally and I will do my best to help out. You can ask thousands of our users and they can all confirm our support is one of the fastest and most helpful out there.
Have a great day and please do let me know how we can solve this.
Karlo
TERRIBLE CUSTOMER SERVICE. YES CAPS ON PURPOSE!!! TAKING MY BUSINESS ELSEWHERE!! I HAD BOTH WHEELIO AND RECART AND WILL BE DELETING BOTH AND GOING ELSEWHERE. GOOD RIDDANCE!!
Hi,
with the help of our partners Recart, we can provide merchants with Facebook lead optins. It is clearly stated that one cant work without the other and that both apps are paid.
99.9% of the customers understood that and continue to use both apps, since they bring a lot of value.
If you think about the review, you will see it is not fair, since the only thing that bothered you was that Recart was a paid app and not a free one.
It is not representative of our app nor at our support.
Have a great day,
Karlo
Wheelio produces shadow.png sized at 1325x1331 in mobile that kills your page speed... Stay away if you want to make sales on your site....
Hi,
that is simply a false statement and has nothing to do with our app. We pride ourselves to be fully optimized to achieve best possible load times.
Unfortunately tho you havent tested properly with GTmetrix or something similar that gives relevant results. Hopefully you test us out in the future. Good luck!
The app has great potential, however there were 2 main issues that lead to me uninstalling the app:
1) App allows fake email addresses to be used.
After having people spin the wheel multiple times and tell us they had won one prize then claimed a different one, we investigated. It turned out people were spinning repeatedly using variations of emails. I then checked this, as we had some people use around 20 variations, and used a fake version of my work email, which allowed the wheel to spin. These emails were being collected and skewing the results, meaning we were collecting very little relevant data in comparison to the data that Wheelio boasts about.
2) There is no limit to how many times an email can be submitted. Again, we had one client use their email 18 times to win the prize they wanted. This was done repeatedly within a 10 min period, despite us setting the app to not show for 14 days after it had been spun. Again, I wanted to make sure, so used my own email multiple times to make sure this is the case.
All in all, Wheelio have an app that could be great. But due to the issues, it invalidates all their stats, and lost us money on giveaways and discounts that slipped through the net before we discovered the issues.
Hi,
just wanted to clarify that our app has a feature for not allowing duplicate emails, you just had to enable it. Also we have a feature for validating emails from the best outside service available, also you have to enable it.
As for the protection for someone seeing wheelio multiple times, its only possible if the user clears all the cookies and visits in incognito mode, which is not preventable by any means possible, since it would violate GDPR and all other privacy rules and laws.
Im sorry but you simply didnt use the app properly or enough to make a statement like this. If you need help with the setup, let us know, we have live chat support willing to help.
Good luck
We are using this app for Christmas sales till now. However, this is an horrible experience.
We got sooooo many negative reviews of user experience on mobile and tablet: iPhone, Android phone, iPad. Our customer support team handle 10+ more complaints every single days. I have many evidences to approve my review.
Of course we asked for their support team to fix it, but they just got back and said they can't find any issue on the mobile version.
I'm going to ask for refund.
Hi,
Im sorry you had a bad experience, but thousands and thousand of our users and not one has claimed the app doesnt work on mobile or tablet or any other device.
Our support tested your site and we found absolutely no issues across all the tested devices and browsers.
The only issue was the theme, which was full of bugs and we have no impact on that nor can we change that.
If you need any help, let us know and we will help as much as we can.
We can also issue a refund, since we dont like unhappy customers.
Have a great day,
Karlo
Terrible rip-off.
I asked for help and it said that "Carlo" was active to help answer questions.
No answer.
I tested it 2 weeks ago and it worked, had 2 shows of the wheel one of those was for my test. Here is it 2 weeks later and no one saw it and I've had more than 300 hundred visitors since then. I want my money back! Plus they are asking me to upgrade after their piss poor performance! They can go stuff it!
Hi,
sorry you felt that way, but we did saw that you didnt set the app to show to your users, but only on a certain page, that had zero visitors.
We have a live chat, someone is always available to help and we have no tickets from you.
If you need any help with the setup, you can always ask us, not just leave a bad review, since this doesnt help anyone.
Let me know how can we help and get you more leads and sales.
have a great day,
Karlo
Do not be fooled to install if you regularly change plans like me to balance monthly expenses for the store.
Hello,
the app is not free, it does have a free trial for 7 days, that helps merchants see if we can bring value.
If you read that, its written everywhere, you would understand and you wouldnt leave a review that has absolutely nothing representative of us and our support or app.
Hope you understand that,
Im sorry you had a bad day...
Have a great day,
Karlo
I just asked him how to remove the logo and why is the pupulp not showing
look what im getting WOW
.
.
If you have only the exit intent opened up, that is the only trigger possible. If you have another app that is causing this, well I cant do anything against that (any other popups enabled?).
I said that you cant remove the logo, its mandatory, but if you really insist, you can upload an empty .png file.
Also, I dont like being threatened by reviews. You were the first 1 star review that had absolutely no sense at all and then you changed it to a 5 star review. I dont really like that attitude in general. If you like the app great, leave a review, if you dont, leave a justified review and stop using it, nobody is forcing you. Also any kind of review forcing is prohibited by Shopify.
If you need help with anything else, let me know.
Have a great day,
Karlo
Hello,
thank god you posted the email, so people can see we did nothing wrong and that your attitude was not ok and not fair.
Hope you have a great day, since this wasnt one of those.
Let us know how we can help, since we dont like to have unhappy customers and are always here to get more leads and sales.
Enjoy,
Karlo
The application is a hoax. You can only use the Wheelio Messenger if you also get the Recart application of 29usd. They never clarify it from the beginning. OF those 29usd is the basics. then they charge you a% for sale. I think that Shopify should not let there be things where they cheat users.......
Hi,
on our app marketplace listing its clearly stated that messenger works only with Recart app, as we are not a messenger tool, but do integrate with them.
Value of Recart and Wheelio together is far beyond the 29$ you have mentioned. Actually both apps pay themselves in the first day of usage on a normal not large store.
Hope this helps,
have a great day