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Karl has an attitude problem. I merely wanted to change the background segments of the wheel to my own images. Karl said this is not possible, the file sizes being uploaded was causing problems and slowing the app down so it was disabled. I merely suggested that a maximum file size limit be added to prevent this from happening. Karl said it cannot be done we get 100s of people asking. I responded saying if so many people want these features why do you not cater to these people? He told me that since I know so much about what his app needs why dont i build one myself!! Serious attitude problem. Wow.
Thank you for bringing this matter to our attention. We sincerely apologize for the unacceptable behavior you experienced. Please be assured that we are taking your feedback very seriously and will be addressing this issue promptly and will resolve this directly with our employee.
Is there anything we can do for you, to help with this unacceptable behavior and somehow make this a nice experience for you?
Thank you
easy setup and integration. instant results. got 10 new subscribers in less than 24 hours. would recommend.
Wow, saw this on our Facebook Shopify group and installed it on a whim. WHAT A MASSIVE DIFFERENCE THIS MADE TO OUR CONVERSION RATE. We TRIPLED our checkout rate overnight and collected about 4-5x our usual newsletter signups. This app is super effective and our customers love it! Who can resist a spin?
If you want to have amazing support and also a laugh, install this app haha.
Love the team, love the enthusiasm, app is working great with many customizable options and features.
5/5
Great App. Over 12% conversion rate and super easy to setup and use.
Awesome
Great idea and attractive. Customer service chat guy Sam is top-notch and knowledgable, and integration with Klaviyo works well (a must for my email flows). Unfortunately the lack of advanced features (custom-coded HTML, Javascript, UTM-tracking, geo-tracking, etc.) means I might not keep this past the trial, but I'm hopeful.
incredible app and great customer service. highly recommend!
you have to do too much for it to work. i installed it...couldnt see it on my site....customer service said to try incognito and clearing cookies and blah blah blah.....the average customer isnt going to do all that to make the wheel visible. this app isnt user friendly.
Sam, did a great job assisting me with my issues today. He was extremely helpful and supportive when answering my questions and providing assistance about the Whellio app. Thanks again Sam for your help!