レビュー (75)

総合評価
5
評価レベルごとの件数
  • 評価の99%は5つ星です
  • 評価の1%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
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編集日:2021年4月2日

Where's My Order is a great tool for tracking shipments. The dashboard with live tracking status is helpful because it gives us an overview of where packages are at any time. We are a subscription box company, so we like to track that shipments are delivered before the customer is charged for their next box. The app allows us to be proactive with our customer service. The Wonderment team is ...

Hygge Box
アメリカ合衆国
アプリの使用期間:4ヶ月
2023年8月11日

The app enables real-time updates to the customer on their delivery, which customers love and reducing customer service time needed for customers chasing their orders. The on-site tracking page means more opportunities for customers to convert. Their support is fantastic, thanks to Julie for resolving issues caused by our unique shipping set-up.

Timepieces International
アメリカ合衆国
アプリの使用期間:4ヶ月
2021年10月1日

Come for the app, stay for the customer experience and the team. With Wonderment as a partner, we were able to build out customer experiences that have raised our retention significantly. They are a great group to work with and they are experts in the space.

Reuleaux™ Skin
アメリカ合衆国
アプリの使用期間:4ヶ月
2023年2月24日

Wonderment has helped me with so many things already. We've only used them for a few months now but we've been able to stay so proactive with any shipping concerns that can happen in transit that our customers are appreciative rather than upset about the issue just because we were able to reach out and offer insight and solutions before they even knew there was a delay.

Kay Unger
アメリカ合衆国
アプリの使用期間:4ヶ月
2021年4月27日

Prior to using "Where's my order?" we would get support tickets from frustrated customers who hadn't received their shipments. Now we are able to see stalled shipments and shipments that don't make it to the customer and reach out to them. This is great because we are mitigating customer frustrations before they happen. The creators of the team are also great. Very willing to implement ...

Lucy
アメリカ合衆国
アプリの使用期間:4ヶ月
2023年12月12日

Wonderment is now our go-to Shopify app, an absolute essential for any store. Thousands of shipments later, and we've yet to receive a single customer support ticket for order updates, thanks to Wonderment's proactive triggers.

Special kudos to Sivan for going above and beyond during our integration. Her expertise ensured a seamless and tailored success. Wonderment's features, combined with Sivan ...

Pendrell
アメリカ合衆国
アプリの使用期間:3ヶ月
2022年9月8日

We have been using Wonderment for a month or so now and have been loving it! We are about to kick off the Klaviyo integration but their incredibly helpful team and amazing product have already made it a must-have for our store!

Fresh Sends
アメリカ合衆国
アプリの使用期間:3ヶ月
2021年7月29日

Really amazon tool! But the best is the support. Brian is doing everything to make you happy as a b2b customer. Really appreciate all his effort he delivered for us. Thank you so much!!

Snocks GmbH
ドイツ
アプリの使用期間:3ヶ月
2023年3月21日

Here at Krost New York, we really love to utilize every tool we can to boost the user's experience & find the best practices for post purchase options. Working & integrating Wonderment has been an easy and useful adjustment to our site & we are so happy with the results. Sivan has been especially helpful & we are looking forward to everything we can continue to see in the benefits of this ...

KROST
アメリカ合衆国
アプリの使用期間:2ヶ月
2021年3月24日

Once a package leaves our warehouse, it's up to the carrier to get it to the customer quickly. With Where's My Order, we're changing our customer support from reactive to proactive. Now instead of a customer reaching out frustrated because they haven't gotten an update on their package, we'll be doing the outreach and keeping them in the loop on their order.

Bambu Earth
アメリカ合衆国
アプリの使用期間:約2ヶ月