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Using this app is very frustrating. I wish this app would fix the documentation and have better customer support. I would only recommend this app for very basic integrations. There are a few major limitations and Shopify features your store must give up that this app does not make clear.
The documentation is outdated and very unclear. There are multiple spelling and grammar errors as if the person writing it has not learned English. If the team fixed this then we wouldn't need to contact their customer support so often.
Contacting the customer support for this app has been a painful experience. Every reply from their team has been vague as if they are trying not to answer questions. Clear documentation would fix this.
We had very specific needs for a wholesale shopping experience for our online shop. The team at Wholesale - All in one app accommodated ALL of our unique requests and executed our requests extremely quickly! We were able to get our wholesale site up and running within a matter of days. They were very thorough with responses to my questions and provide detailed examples of how unique circumstances could be addressed. We highly recommend this app! Fantastic customer service and a tremendous value.
What a phenomenal app! Does everything I need it to for wholesale! Very easy to use. It even allows multi-product discounts, each with there own pricing structure... very few wholesale apps have this capability. The best part about it is the help of the staff. Extremely helpful and understanding. Very quick to respond to requests. I tried many, many wholesale apps before I found this one and this was by far the best one!
There is so much included in this app, it has been a lifesaver! WAIO is really flexible and allows you to tailor the settings to whatever you need. The service is among the best I've received from an app - my inquiries are always followed up in a timely manner and clear instructions are always given to help illustrate. Absolutely recommend!!
Ever since Shopify updated their interface, the performance and reliability of the app have significantly deteriorated. We've encountered consistent issues during checkout, which have not only impacted our sales but have also eroded our customers' trust. While a 'temporary fix' was introduced, it remains flawed: wholesale customers experience erratic price changes if they navigate out of and then back to the checkout. Despite our numerous communications with both Shopify and the app developers, a permanent solution hasn't been provided. We appreciate the time during which the app served our needs, but I must express my diminished confidence in its current state.
Max was incredibly helpful when it came to setting things up to work how needed for our store - even offering a replacement addon module free of charge when the one we decided to use did not work how I expected. Fantastic support and an easy to use app with great functionality.
So this is literally the only app that I have found that combines offering discounts to users that have not logged in and also the ability to configure special prices for individual customers. Every other app said this was not possible! Anyway very pleased with the app so far and as far as support goes they have been excellent in making sure the app works with our shop. Great work Max and team, keep it up
Their support is incredible! If I have an issue, they solve it. It's been a delight working with Max Lee and the rest of the team. Thank you guys, you rock!
Max & the WAIO team are awesome! Their support is fantastic. They have really gone the extra mile for us on numerous occasions, including our most recent wholesale dedicated website setup, where we use the pricing & order form integration. Keep up the great work WAIO team!
Like the 'Quick Order Form' function so much. Had a great customer experience whereby our issue could be solved quickly and meet our needs.