B2B Wholesale Club , 737 recensioni

I am a long-term user (2 years) of this app -- from before the PIXEL UNION acquisition.

Recently I experienced a broken checkout process for NET30 customers.I had not changed anything in the operation of my store, added apps, or changed themes. I contacted support and they verified that the app was broken.

And then…I waited…and waited…and waited…and emailed…and emailed…and emailed…

After waiting five days without resolution, I deleted the app. Their customer service is absolutely pathetic and non-responsive.

If you want to lose sales, install this.

Since our price structure is a bit complicated, I always feel reassured that the support team is quick to respond to my requests when I am uploading new pricing. James was super helpful!

Support on the install has been terrific, very fast and expertly thorough. We've looked at other wholesale Apps that create additional products and variants - STEER CLEAR OF THESE. They are a total nightmare.
Not so with Wholesale. very easy and simple use.

The customer service for Supple Apps is outstanding! I needed a very specific function (I sell downloadable files with monthly freebies) and they were able to help me tailor this app to exactly what I need. They respond to emails within minutes....minutes!

Great app! We have a lot of custom pricing tiers and different types of customers and Wholesale Club makes assigning custom pricing to accounts a breeze.
Customer service is always super helpful as well

LOVE the SUPPLE WHOLESALE app. Thanks! This app has fixed so many of my wholesale /retail issues without creating a bunch of confusing and unfriendly user variants. Before my wholesale variants were pushing to wanelo and pintrest. Now all my retail prices get pushed but my wholesale clients can log in and shop. Customer service on ally 1,000 questions has been answered quickly and nicely.

The functionality of this app is perfect for offering our stockists access to wholesale pricing - a great option for them as they can access exactly the same website and shopping portal as our regular customers. Adding any custom features is easy as well as the support team is extremely accessible and efficient. Thanks for helping us manage our online business through Shopify!

Poor customer service. So many glitches. Now all my thousands of custom prices have disappeared, causing much frustration amongst my customers.

We did a lot of research looking for an online wholesale solution. This app came highly recommended. Customer Service is super important for us as we handle all of our IT and Web development so having someone to guide us through things it key. We have had great response from both Kay and Travis at Pixel Union - typically responding more in the afternoon/evenings (EST). We were able to get setup and launch in just over a week and are now successfully running all of our retail and wholesale through Shopify!

Super helpful staff that helped us accomplished what we needed to transition our wholesale customers into buying from our Shopify store.

We needed tiered pricing as pricing is different for each of our products. They do not currently offer this feature, so they recommended another app to use in conjunction with Supple Wholesale.

They then worked with us to figure out our needs and made the setup easy for us by creating pages, forms, features, etc for what we needed (even for the other company's app they recommended).

We recommend trying Supple Wholesale for yourself. We are sure the customer service experience is pleasant. Our Supple Representative signed as "Marius" and we couldn't be more pleased with their support.