B2B Wholesale Club , 738 recensioni
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Great customer service and very quick to get any questions answered or hop in the backend of our site to fix any mistakes I made during the install.
Can't recommend enough!
Thank you so much for sharing, I'm glad you're having a good experience so far! - Emily, Head of Support
Great app ran by great people. Needed something to solve my WS solutions and WS Club did just that. Super helpful team! Thank you again!
Thank you so much for this review! - Emily, Support Lead
I decided to go for an Online Store with wholesale functionality over the limited wholesale channel within Shopify. Wholesale Club has exactly what I needed, including the great add-ons which suit our business perfectly. As far as support goes, Kay has done an absolutely outstanding job. I expected to wait a day or so in between queries (I'm in Australia) but I got immediate responses and clear help. Thank you Kay!
So happy to hear this! Will definitely be passing this along to Kay, thank you for sharing! - Emily, Support Lead
This app makes it possible to have a fully functional multi-channel business on Shopify without having to resort to separate websites for each customer type. Amazing customer service.
I have used this app for over about a year and it has one MAJOR flaw. When your wholesale customer builds their order by adding things to their cart and then adjusts the quantity in the cart it gives them an inventory error (and DOES NOT REFERENCE the item in the cart that there is an issue with). The error happens when the quantity is increased to more than you have in inventory. For instance, the customer puts in a quantity of 10 for and item you have 12 in stock for, and then when they are on the checkout/cart view page they adjust it to 13...then submit the order. The error is Error processing order: "Unable to claim inventory"...so, no reference to the item! This has been SUPER frustrating to my customers as they may have 30-50 items in the cart, adjust a few quantities and then the error with no instructions on how to fix it, some will not use my site to place orders now, so I have to manually adjust inventory off of emailed orders...understandable because they spend hours building their order all for nothing.
Customer service does not seem to want to address this issue, I have tried multiple times...I will be looking for a more complete solution.
Update 6/10/19 - No response from the developer yet.
Excellent app and extremely helpful staff!! We needed some way of offering discounted prices to specific tiers of customers, and this does the job. Highly recommend.
Top notch application.. Marius is very responsive and he helps us a lot fixing some theme issues during installation.. Thanks!
Actually this has several precise specification, so you can do many thing as you imagine. Also you can get very kind support. no warries.
Thank you for the kind words! - Emily, Head of Support
The app has been seamless and user-friendly. Excellent support services. I dealt directly with Rob and he was very helpful and timely with his responses.
Happy to hear the app has been a smooth ride! - Emily, Support Lead
So far so good, this app works well with our theme and lets wholesalers see the prices they are paying throug our website in a clear and easy to understand manner.