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I've worked with a few months now, but no technical development is done by the team, every time I report a problem, they say "sorry we can't do that, we can't do that ", they apparently don't understand that the customer can help them improve the quality of their application. shame
Hi Rania,
Thanks for the feedback!
I'm sorry we weren't able to accommodate the request for a custom layout for our quick order form on your store. We're a small team, and we aren't able to implement many of the custom features or layouts that many stores may need.
Instead, we're focusing on slowly rolling our a series of customizable page templates, such as our recently released custom wholesale sign up form.
We're looking to make our quick order form more customizable in the future, but we unfortunately, have to be mindful of how we roll these customizable implementations. We have to do it in a way that works with all types of businesses and the themes they may use (official or not). You may be able to find a 3rd party developer, or Shopify Expert who can build this page the way you want it, though.
Sorry again that we weren't able to offer this bespoke functionality. If you do have any other questions, please don't hesitate to reach back out.
Thanks,
Matt
Holy cow! We've tried almost every wholesale app out there and none come anywhere close to Wholesale Gorilla.
First of all: it works, it's easy to use and it's intuitive. Installation was easy and quick.
Second of all: the customer service is fantastic. Whenever we faced problems or issue, the response was fast, clear, and helpful.
We use dozens of apps - this one is my new favorite!
I wish there was a way to customize the application form in order to add a tax id certification to improve the process, however it is very easy to tag customers, set up special pricing, etc.
The customer support from individuals on the Wholesale Gorilla Team is great. If you are lucky to get Zach from their tea, he is the best! The app itself continues to get better and the value increases over time. Keep up the great work!
The app has been great to help streamline our wholesale ordering process, and seems to be meeting most of our needs. The team have been very responsive and helpful with any questions we have had.
this app hasnt worked since ive had it installed, im paying £30 a month and their support have ignored my emails for months
Malik, I'm sorry you had this issue.
It looks we responded to your inquiries back on October 27th, but never heard back from you.
We've tried to contact you at the email listed on your Shopify account today, and it's saying the email is no longer active, and we don't have an alternate way to reach out to you. Can you reach out to us at support@wholesalegorilla.net?
We'd love to help get this resolved for you.
Thanks,
Matt
We use this app to help control the wholesale prices and accounts on our site. It works very well, but has some restraints when it comes to switching themes. Our site was down for 2 days since our customers were not able to complete the checkout process. I informed support, and they were quick to take action and communicated very well with me. Great app, Great service.
Thanks for the feedback! I'm sorry you had some trouble updating your theme. We will try to improve communication around changing themes to ensure other merchants have a smooth transition when updating their theme. Let us know if you have any other questions/feedback. Thanks!
I installed this app, i didn’t use it, and then was continually charged after I deleted it from my account. I want my money back. This is not acceptable. Looks like I’m not the only person this has happened to.
Hello! Shopify handles all billing for any apps listed on the app store, so as soon as you uninstall an app Shopify automatically cancels the billing.
We would be happy to approve a refund for any portion of our app's subscription you didn't realize you were paying for or that may have been billed in error. We reached out to you via email, so let us know and we would be happy to take care of that asap.
An unfortunate feature of Shopify is that if you uninstall a day or two after a new billing cycle starts you will still be charged that month's full subscription fee. We have requested that they start prorating these charges but in the meantime we can issue a refund for unused days
Sorry for any confusion there. You can read more about how Shopify handles billing for apps here: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions
Let us know if you have any questions. Thanks!
-Matt and the Wholesale Gorilla Team
Switched over from a previous wholesale app that was fraught with issues. The team at Wholesale Gorilla have developed a great functioning app, simple to use and setup, plus any issues or questions we've had, they have been great in checking and responding back to us very quick. Would recommend.
The DoggyTopia Team
The tech team/ customer service team are super helpful with any requests you have. We had a slight error made on setup but they have fixed it asap and have refunded me for the couple of months it didn't work as it should. The app is really easy to setup and use