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I simply cannot say enough about Matt and his superior customer service! And this app - wow! It does everything I need, and several things I didn't even know I needed! I asked for a couple of custom tweaks and Matt was supportive, friendly, and fast. Highly recommend!!!
This app is all you need for managing your wholesale business alongside retail. It answered all our prayers! Life since installing Wholesale Gorilla is a whole lot easier - inventory management, payments, B2B all run smoothly now!
This is the best B2B app I have found by far. They have a great process of setting it up on your theme template and the rest I was able to set up with ease. The only thing I have to do is set up tier pricing and it will be everything we wanted
Customer service is amazing and will do whatever they can to help you out.
Thank you! We're always working to improve and have some exciting new features on our roadmap that we'll be releasing soon. Thank you for being a Wholesale Gorilla customer!
10 STARS!!! If your company is looking for a Wholesale App to connect to your Shopify, Look no further. Gorilla Wholesale is YOUR ANSWER! We recently had to opportunity to work with this amazing company developing and incorporating more options for your wholesale needs. If you happen to have a company that handles your own inventory for retail and wholesale and can not find an app that keeps your inventory tracking separate, THIS APP WILL NOW HANDLE YOUR NEEDS!
No need in paying for a second store or a costly app that does not provide you with the specific needs that you are looking for to handle all your business from one Shopify store. This NEW AND IMPROVED app does it all and MORE!
We are a small company that offers retail and wholesale and had been struggling for months and months trying to find an app that we could allow our wholesalers to place orders with us but we did not want the wholesalers to take from the retail inventory that we personally control in our warehouse. We downloaded several apps that we thought would work but were unsuccessful including Gorilla wholesale, the difference was, Gorilla wholesale listened to our specific needs.
Gorilla wholesale realized after speaking with us that there was not any wholesale app out there to fit the needs of small companies such as ourselves looking to handle retail and wholesale from one store without messing up our inventory and diligently worked side by side with us PERFECTING AND IMPROVING their app.
We can not brag about their customer service enough! Every single question was answered in a timely manner. If there was a problem, you better believe they found the solution. Hands down, without a doubt, we will be a forever client!
1000% Recommend Wholesale Gorilla for these folks don't Monkey Around!
We have always been a wholesale B2B only company, however we recently opened to the general public. We needed an app that would allow us to separate our pricing along with other content between retail and wholesale customers. After trying many other apps, we decided to go with Wholesale Gorilla. Not only does that app check all the boxes, but the support team has also been amazing in helping with specific customizations. Clementine has always gone above and beyond and is super fast getting back to us.
It's a fantasic product easy to use and most importantly support is fast and reliable. Great work team.
Super easy way to set up and operate a Wholesale Store on the backend of your Shopify store without having to sign up for Shopify Plus! The Gorilla Wholesale team is very responsive and helped us work through any questions or missteps we had.
I used this wholesale app first, then when I redid our website I tried out two other highly ranked wholesale apps, but came back to this one. Here is what I love about this app:
1. It has a line sheet that my wholesale customers can easily order/reorder from. None of the others have that.
2. It isn't cumbersome and doesn't mess with my website code. Does exactly what it says it is going to do and nothing more.
3. IT WORKS WITH SHOPIFY CALCULATED SHIPPING!! This was a must for me as one of the others did not. I can set a $65 free shipping for my retail cusomters and override it in WG for my wholesale customers at $400. And, it makes sure I am not overcharging my customers on shipping, which I love.
4. It gives me everything is has at one price instead of nickle-and-diming me. Also a very generous trial period so I have adequate time to play with it before paying. The others only left me a day or so by the time they had it installed (installation was part of the trial period).
What I don't like is that it needs to be prettier. It does not look as good, or fit as well asthetically, on my website as the other two apps I tried and you cannot easily change the appearance of the landing pages/forms. I want to be able to scale the side columns on the line sheet so the collections listed didn't wrap to the next line, and to be able to change the font and the way the notifications appeared on the link pages. I have a guy who can code so I am going to have him do those changes for me so it goes better with my website. If I didn't it would have been a more difficult decision for me between the apps.
I got the best support I could wish for and I am very happy for this. I firstly was very frustrated because I could not find out of what I needed, but the support was very friendly and prompt. Thank you!
Sorry for any confusion there. Shopify handles all billing for any apps listed on the app store, so as soon as you uninstall an app Shopify automatically cancels billing for the app.
We would be happy to approve a refund for any portion of the app subscription you didn't realize you were paying for. You can initiate the process by emailing Shopify support and they can take things from there.
An unfortunate feature of Shopify is that if you uninstall a day or two after a new billing cycle starts you will still be charged that month's full subscription fee. We have requested that they start prorating these charges but in the meantime we are can. issue a refund for unused days
Let us know if you have any questions. Thanks!
Update from 01/13/2021 - great app, great support - glad we decided to go with that app. 5 stars for both product & support experience - thanks!! Update from 12/08/2020 - again a great support experience. I contacted them again (via email this time) and received a complete & competent answer again. Great support experience again & great product, too. We are still evaluating & testing this app, but so far - it does everything we want/need. The primary reason for giving 5 stars at this stage - is their great & outstanding customer service. We have installed many other apps and I had numerous support chats with other apps & support centers. I have to say - the Gorilla support goes the extra mile. They were very responsive and I have no doubt they will resolve all the questions or issues I have (very few actually). If - after we have completed our integration & feature/functionality testing we come to a different conclusion - I will write another review - otherwise I will confirm the Stella experience, which we had so far with the Gorilla app and especially their customer service!! 5-Stars!!